Director, Technical Solutions Support

GE HealthCare

. Lead, coach, and develop a national, multi-modality team of Technical Solutions Support Professionals .

Posted 11/9/2026full-timeRemote • United StatesLead💰 $140,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multi-modality teams within healthcare, focusing on operational excellence, customer success, and talent development. Proven ability to design scalable processes and foster collaboration across clinical applications and service teams.

Highest-signal resume keywords

Healthcare Operations LeadershipMulti-Modality Imaging ExperienceCross-Functional Initiative LeadershipTalent Development StrategiesChange Management Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical WorkflowsProcess ImprovementProject ManagementPerformance Metrics DevelopmentOnboarding Program DevelopmentOperational Efficiency MeasurementCustomer Engagement ModelsStrategic Customer Relationship ManagementTalent Pipeline CreationGovernance Models

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership SkillsProblem-Solving AbilityCollaboration Skills

Certifications & Qualifications

Master's DegreeAdvanced Degree (MBA, MHA, MS)

Industry Keywords

Medical ImagingHealthcare PartnershipsClinical ApplicationsWorkforce DevelopmentOperational ExcellenceIDN PartnershipsEnterprise Healthcare

About the role

Key responsibilities & impact

Lead, coach, and develop a national, multi-modality team of Technical Solutions Support Professionals
Create a high-performance culture focused on customer success, innovation, accountability, and continuous improvement
Establish talent development strategies, succession planning, and talent pipeline
Provide dotted-line leadership and strategic direction for Imaging Advocates
Foster collaboration across Clinical Applications, Service, Sales, Product, and Marketing teams
Design and implement standard work, operating procedures, and performance expectations for the TSSP organization
Develop scalable processes, tools, metrics, and governance models across modalities
Define key performance indicators and measure business impact, customer outcomes, and operational efficiency
Drive best-practice sharing and operational excellence initiatives across the TSSP network
Create and maintain a talent pipeline for critical TSSP roles
Partner with Clinical Applications leadership on onboarding programs, competency models, and continuing education pathways
Ensure consistent capability development across imaging modalities and customer engagement models
Support strategic customer relationships, enterprise agreements, and transformational healthcare partnerships
Participate in deal development, solution design, and customer planning involving clinical resource inclusion
Identify opportunities to expand value-added services and strengthen long-term customer partnerships
Develop integrated engagement models across TSSPs, CAS teams, and Imaging Advocates
Address gaps in customer adoption, workflow optimization, and clinical performance
Represent the voice of the customer in future service offerings and capability development
Develop and execute a multi-year strategy for the TSSP organization
Lead transformation initiatives improving scalability, customer experience, and operational effectiveness

Requirements

What you’ll need

Master's degree from an accredited university or college for roles in the USA, or a high school diploma/GED with at least 6 years of experience in the applicable job family/function
Minimum 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership roles
Demonstrated experience leading cross-functional initiatives and influencing without direct authority
Experience working with strategic healthcare customers and executive stakeholders
Strong understanding of imaging operations, clinical workflows, and healthcare systems
Ability to create, drive, and execute new processes and standard work
Willingness to travel 25%
Advanced degree (MBA, MHA, MS, or equivalent) desired
Minimum 3 years of people leadership experience managing distributed and highly mobile teams
Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations
Multi-modality imaging experience
Experience supporting large IDN, academic, or enterprise healthcare partnerships
Knowledge of change management, operational excellence, and process improvement methodologies
Experience building scalable training, competency, and onboarding programs
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to analyze and resolve problems
Ability to lead programs/projects
Ability to document, plan, market, and execute programs
Established project management skills
Legally authorized to work in the United States; employment visa sponsorship is not available now or in the future
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Relocation assistance not provided