Field Engineer – Team Lead

GE HealthCare

. Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $94,400 - $141,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical capabilities in troubleshooting, repair, and installation of electronic equipment while ensuring customer satisfaction and compliance with regulatory standards. Effectively manages customer relationships and operational metrics to drive service excellence.

Highest-signal resume keywords

Advanced Technical CapabilitiesCustomer Relationship ManagementService Quality AssuranceRegulatory ComplianceTeam Mentoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingRepairInstallationTechnical Service WorkOperational Metrics ManagementQuality and Compliance TrainingMedical Equipment KnowledgeInventory ManagementField-Engineer Workforce PlanningExpense Reporting

Soft Skills

Customer Satisfaction FocusChange ManagementCommunication SkillsPrioritizationTeam Leadership

Tools & Technologies

Web ApplicationsMicrosoft SuiteTest Equipment CalibrationService Reporting ToolsVendor Management Systems

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Health and Human ServicesEnvironmental Health and SafetyGEHC PoliciesService ExcellenceCompliance Standards

About the role

Key responsibilities & impact

Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts
Ensure customer satisfaction and Service Excellence according to contract
Perform technical service work for up to 40% of the role
Use customer contract knowledge to ensure obligations are met
Prioritize service, assign personnel, and follow up on commitments
Mentor the team on technical, administrative, communications, and customer-relations matters
Facilitate change management throughout the team
Assist the Service Director with field-engineer workforce planning and deployment
Help drive operational metrics, including debrief delay, service-request closure, PM, FMI, and inventory
Contribute to performance-management activities
Share on-call or service-call escalation
Manage customer relationships at assigned sites
Ensure service quality through frequent customer contact and formal quality reviews
File expense, time, and service reports promptly and accurately
Track and analyze financial performance with the Service Director
Maintain approved parts inventory and manage vendor service delivery in compliance with GEHC policies
Maintain technical knowledge of current standards for safe, effective use of medical equipment
Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
Complete one site safety inspection per month
Ensure test equipment is tracked and 100% calibrated on time
Identify and immediately report customer quality or compliance concerns to the Quality Organization

Requirements

What you’ll need

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment, or high school diploma/GED and 8 years of relevant experience
Advanced technical capabilities including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications and Microsoft suite of products
Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity
Must complete applicable quality and compliance training
Must comply with GEHC quality, safety, regulatory, and documentation requirements

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development
Relocation assistance not provided
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)