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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and maintaining complex electronic and mechanical systems, particularly in the healthcare sector. Strong ability to drive customer satisfaction and support business growth through effective communication and collaboration.
Highest-signal resume keywords
Field Service ExperienceElectronics Engineering DegreeTechnical Support for Radiology EquipmentCustomer Service SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Maintenance and RepairPreventive MaintenanceTroubleshootingField ModificationsInstallationDocumentationBiomedical EngineeringIT System-Level Problem SolvingTechnical Query HandlingSales Opportunity Identification
Soft Skills
Customer Satisfaction FocusAccountabilityWillingness to LearnCross-Functional Team CollaborationVerbal and Written Communication
Industry Keywords
Healthcare IndustryRadiologyMRICT ScanAngiographyMolecular ImagingRadiopharmacyX-rayService ExcellenceGE Service Quality Policy
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Meet daily service repair needs for customers' equipment
- Drive customer satisfaction through Service Excellence
- Perform maintenance, repair, and refurbishment of sold or existing products at customer sites
- Conduct preventive and remedial maintenance
- Troubleshoot complex electronic, mechanical, electrical, and IT system-level problems
- Interface daily with doctors, radiographers, and biomedical engineers regarding equipment status issues
- Assist with account sales visits and identify sales opportunities
- Help train others where necessary
- Support business growth in the assigned area
- Control Warranty, Installation, and Planned Maintenance contract costs
- Complete administration tasks, Field Modifications, and Planned Maintenance inspection documentation
- Lead complex and multifunctional room installations
- Share best practices and maintain quality systems according to GE Service Quality Policy
Requirements
What you’ll need- Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
- Minimum of 2-5 years field service experience in healthcare industry or equivalent
- Experience handling technical queries for radiology/imaging equipment such as MRI, CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other X-ray types
- Excellent problem-solving skills
- Strong sense of accountability and ownership over customer issues and responsibilities
- Willingness to learn new techniques
- Excellent customer service skills
- Excellent verbal and written communication skills in English
- Ability to work seamlessly with cross-functional teams
- Willing to be located across Indonesia
- Willing to be based in Bandung on a permanent basis
- Willing to travel extensively across Indonesia
Benefits
Comp & perks- Total rewards package including salary and benefits
- Career opportunities
- Culture fostering care, collaboration and support
- Equal Opportunity Employer