Field Service Engineer 2, RI & Eastern MA

GE HealthCare

. Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems .

Posted 9/17/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, repair, and installation of medical equipment while ensuring compliance with regulatory standards. Strong ability to manage customer relationships and drive service sales through effective communication and problem resolution.

Highest-signal resume keywords

Troubleshooting Medical EquipmentInstallation and Repair of Medical EquipmentCustomer Relationship ManagementPreventative MaintenanceTechnical Capabilities in Electronic Equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairInstallationPreventative MaintenanceTechnical CapabilitiesDocumentationMetrics TrackingCompliance AdherenceCustomer SolutionsService Sales

Soft Skills

Customer CommunicationProblem ResolutionTeam CollaborationTime ManagementMulti-tasking

Tools & Technologies

Microsoft SuiteWeb ApplicationsGE HealthCare Escalation Processes

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare SystemsMedical EquipmentRegulatory ComplianceHospital ProtocolsService Revenue Growth

About the role

Key responsibilities & impact

Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems
Troubleshoot, repair and install medical equipment of moderate complexity
Lead customer communications and serve as escalation point for customer concerns, including installations
Own customer issues from dispatch or identification through resolution
Engage with team members to ensure appropriate customer solutions
Lead installations, validations, maintenance and service repairs on designated equipment
Leverage customer relationships to assist customers and service sales with contract and on-demand revenue growth
Maintain customer relationships and ensure timely communication, resolution and follow-up
Follow company policies, procedures and hospital protocols to meet regulatory and compliance requirements
Document all work performed daily, including debriefing, metrics and parts ordering
Partner with customers and/or sales teams to recommend value-added services
Use GE HealthCare escalation processes and collaborate with regional and national support on corrective action plans

Requirements

What you’ll need

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment; or high school diploma/GED and 6 years of relevant experience
Technical capabilities in troubleshooting, repair and installation across various modalities
Must have and maintain a valid Driver’s License
Experience with web applications and Microsoft suite of products
Legal authorization to work in the United States; employment visa sponsorship is not available
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods
Ability to reach at, above and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity

Benefits

Comp & perks

Professional development opportunities
Competitive compensation
Relocation assistance
Great work environment
Challenging careers
Career opportunities
Culture that fosters care, collaboration and support
Drug screen as applicable
Potential eligibility for customer vaccination mandates