Field Service Engineer 3 – XR, Mammo

GE HealthCare

. Perform advanced troubleshooting and repair on assigned equipment .

Posted 9/17/2026full-timeRemote • United StatesSeniorLead💰 $100,720 - $151,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, installation, and maintenance of electrical equipment, while effectively leading teams and managing customer relationships. Proficient in providing training and support to both internal and external stakeholders to enhance service delivery and business efficiency.

Highest-signal resume keywords

Electrical Equipment ServicingTroubleshooting Mechanical EquipmentCustomer Relationship ManagementTeam Leadership and CoachingApplication Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Electrical EquipmentDiagnosing Mechanical EquipmentInstallation of EquipmentValidation of EquipmentMaintenance of EquipmentInterfacing with CustomersManaging Service RecordsOrdering Repair PartsProviding Application Training

Soft Skills

Customer CommunicationTeam CollaborationCoaching and FeedbackProblem SolvingBuilding Relationships

Tools & Technologies

Web ApplicationsMicrosoft Suite

Industry Keywords

Biomedical EngineeringMechanical EngineeringElectromechanical EquipmentService ProcessSales Opportunities

About the role

Key responsibilities & impact

Perform advanced troubleshooting and repair on assigned equipment
Perform installation, validation, and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
Lead customer communications and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or issue identification through resolution
Coordinate with team members to maintain awareness of issue status
Lead and communicate HQ and Zone or Area-level initiatives
Co-lead regular team or modality meetings
Recommend value-added services to improve customer business efficiency
Maintain customer service logs and internal service records
Order repair parts and manage cycle times
Use GEHC escalation processes and partner with regional and national support on corrective action plans
Partner with teammates and colleagues
Serve as a member and leader of account communities for key and assigned accounts
Engage commercial counterparts, identify sales leads, and participate in contract renewals and other sales opportunities
Promote and implement revenue programs
Build customer relationships and act as a perceived business partner
Monitor competitor information and market trends
Collaborate with Commercial Sales teams and region/zone leadership to support business growth
Assist the Area Service Manager or Director of Service with growth and deployment strategies
Provide application training to clinical or scientific staff on designated equipment when required

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications as well as Microsoft suite of products
Must comply with GEHC's standard background check, including a post-offer drug test
Must comply with customer access policies, including obtaining and/or providing proof of required immunizations and additional drug tests or background checks when applicable
Must be legally authorized to work in the United States
Employment visa sponsorship is not provided
Able to lift, carry, push, and pull up to 35 lbs. unassisted
Frequently able to bend, stoop, twist, climb, crouch/squat, kneel/crawl

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development
Relocation Assistance Provided: Yes