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Field Service Engineer
GE HealthCare. Perform advanced troubleshooting and repair on assigned equipment .
Posted 9/25/2026full-timeRemote • California • United StatesSeniorLead💰 $100,720 - $151,080 per yearWebsite
About the role
Key responsibilities & impact- Perform advanced troubleshooting and repair on assigned equipment
- Perform installation, validation, and maintenance on assigned equipment
- Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
- Lead customer communications and serve as escalation point for customer-related concerns, including installations
- Own customer issues from dispatch or identification through resolution
- Communicate HQ and Zone or Area-level initiatives
- Co-lead regular team or modality meetings as required
- Partner with customers and recommend value-added services
- Maintain customer service logs and internal service records; order repair parts and manage cycle times
- Use the GEHC escalation process and collaborate with regional and national support to implement corrective action plans
- Collaborate with teammates and colleagues
- Participate in account communities for key accounts, identify sales leads, support sales opportunities, and promote revenue programs
- Build customer relationships and focus on customer satisfaction
- Monitor competitor information and market trends
- Demonstrate commercial acumen and support assigned account communities
- Collaborate with Commercial Sales teams and region/zone leadership to support business growth
- Assist the Area Service Manager or Director of Service with growth and deployment strategies
- Provide application training to clinical or scientific staff on designated equipment, as needed
Requirements
What you’ll need- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
- Experience interfacing with internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- Experience with web applications and Microsoft suite of products
- Ability to lift, carry, push, and pull up to 35 lbs. unassisted
- Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
- Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity
- Legally authorized to work in the United States; employment visa sponsorship is not provided
- Successful completion of a drug screen, as applicable
- Ability to work in the Orange County, California region
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Professional development opportunities
- Relocation assistance
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)