Field Service Engineer

GE HealthCare

. Perform on-time and accurate preventative maintenance, Field Modification Instructions, and corrective repairs .

Posted 9/17/2026full-timeRemote • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical capabilities in CT and MR equipment maintenance and troubleshooting, while effectively communicating with customers and colleagues to enhance service delivery and customer satisfaction. Possesses a strong foundation in engineering principles and compliance with regulatory standards.

Highest-signal resume keywords

CT Equipment MaintenanceMR Equipment TroubleshootingCustomer Relationship ManagementElectrical Engineering DegreeMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceField Modification InstructionsCorrective RepairsBasic RepairsTechnical Capabilities in CT and MRElectronic Equipment ServicingAbility to Lift Up to 35 lbsBending and StoopingGood Hand and Finger DexterityVision Abilities

Soft Skills

Calm Under PressureProfessional DemeanorEffective CommunicationTeam CollaborationCustomer Service Orientation

Tools & Technologies

Web ApplicationsMicrosoft SuiteGEHC Escalation Process

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Biomedical EngineeringElectro-Mechanical EquipmentEHS ComplianceRegulatory RequirementsMarket Trends

About the role

Key responsibilities & impact

Perform on-time and accurate preventative maintenance, Field Modification Instructions, and corrective repairs
Troubleshoot and perform basic repairs on assigned CT and MR equipment
Support experienced field engineers with equipment installations, onsite and remotely
Work with experienced field engineers on basic troubleshooting and service repair needs
Communicate and partner with teammates, colleagues, and customers to ensure resolution and follow-up
Recommend value-added services to help customers operate more efficiently
Maintain a calm and professional demeanor in high-stress customer service environments
Debrief customer service reports, order repair parts, submit expenses, and manage cycle times
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals, and assist with revenue programs
Build and enhance customer relationships and drive customer satisfaction
Monitor competitor information and market trends
Answer service calls independently without assistance within one year of employment
Comply with GEHC quality, EHS, compliance, and regulatory requirements

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
Experience with web applications and Microsoft suite of products
Must have and maintain a valid Driver's License
Willingness to travel for training
Legal authorization to work in the U.S.; employment visa sponsorship is not available
Technical capabilities in CT and/or MR preferred
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods
Ability to reach at, above and below shoulder level, flex/extend neck, and use good hand and finger dexterity
Required vision abilities may include color, close, distance, peripheral, and depth perception

Benefits

Comp & perks

Professional development
Competitive compensation
Great work environment
Challenging careers
Relocation assistance not provided
Drug screen as applicable
Potential customer vaccination mandates may apply