Field Service Engineer

GE HealthCare

. Perform timely and accurate preventative maintenance of medical equipment within hospitals or healthcare systems .

Posted 11/10/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $74,160 - $111,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in preventative maintenance, troubleshooting, and installation of medical equipment while ensuring compliance with regulatory standards. Strong ability to manage customer relationships and effectively communicate solutions to enhance service delivery.

Highest-signal resume keywords

Preventative MaintenanceTroubleshootingCustomer Relationship ManagementInstallation of Medical EquipmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairInstallationPreventative MaintenanceTechnical CapabilitiesDocumentationMetrics TrackingParts OrderingAbility to Lift Up to 35 lbsWeb Applications

Soft Skills

Customer Satisfaction ManagementCommunicationTeam CollaborationProblem SolvingTime Management

Tools & Technologies

Microsoft SuiteGE HealthCare Escalation Process

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Healthcare SystemsMedical EquipmentRegulatory RequirementsService RepairsOn-Call Schedule

About the role

Key responsibilities & impact

Perform timely and accurate preventative maintenance of medical equipment within hospitals or healthcare systems
Perform troubleshooting, service repairs, and installations of moderate complexity
Lead customer communications and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification through resolution
Engage proactively with team members to ensure appropriate customer solutions
Lead installations, validations, maintenance, and service repairs on designated equipment
Leverage customer knowledge and relationships to support contract and on-demand revenue growth
Maintain customer relationships and ensure timely communication, resolution, and follow-up
Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements
Document all work performed daily, including debriefing, metrics, and parts ordering
Partner with customers and/or sales teams to recommend value-added services
Use the GE HealthCare escalation process and collaborate with regional and national support to implement corrective action plans

Requirements

What you’ll need

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities including troubleshooting, repair, and installation
Must have and maintain a valid driver’s license
Experience with web applications and Microsoft Suite products
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development opportunities
Relocation assistance
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Great work environment
Challenging careers
Competitive compensation