Field Service Engineer

GE HealthCare

. Meet the daily service repair needs of customers’ equipment and drive customer satisfaction through Service Excellence .

Posted 10/6/2026full-timeRemote • IndonesiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in field service engineering with a focus on electronic, mechanical, electrical, and IT troubleshooting in the healthcare industry. Proven ability to enhance customer satisfaction through service excellence and effective communication with cross-functional teams.

Highest-signal resume keywords

Field Service ExperienceCT Imaging ExpertisePreventive MaintenanceCustomer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic TroubleshootingMechanical TroubleshootingElectrical TroubleshootingIT TroubleshootingPreventive Maintenance ServicesService RepairInstallation ManagementDocumentation ManagementQuality Systems MaintenanceBiomedical Engineering

Soft Skills

Customer ServiceCommunication SkillsTeam PlayerAccountabilityWillingness to Learn

Certifications & Qualifications

Degree in Electronics EngineeringDegree in Computer EngineeringDegree in Information TechnologyDegree in Biomedical Engineering

Industry Keywords

Healthcare IndustryDiagnostic ImagingMolecular ImagingNuclear MedicineService ExcellenceField Service EngineeringSales OpportunitiesQuality SystemsCross-Functional TeamsCustomer Satisfaction

About the role

Key responsibilities & impact

Meet the daily service repair needs of customers’ equipment and drive customer satisfaction through Service Excellence
Perform service and maintenance activities at customer sites/property
Contribute to, maintain, repair and refurbish sold or existing products
Perform preventive and remedial maintenance services
Manage maintenance facilities and field service engineering
Maintain modality-specific models in the assigned area
Perform total system-level electronic, mechanical, electrical and IT troubleshooting on complex multi-symptom problems
Interface daily with doctors, radiographers and biomedical engineers regarding equipment status issues
Assist in account sales visits and train others where necessary
Identify sales opportunities and communicate them to the account team
Assist in the growth and direction of business in the assigned area
Control Warranty, Installation and PMS contract costs
Complete administration tasks, FMI documentation and PMS inspection documentation on time
Lead installations in complex and multi-functional rooms
Share best practices and maintain effective quality systems according to the GE Service Quality Policy Statement

Requirements

What you’ll need

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-5 years field service experience in healthcare industry or equivalent
Expertise on CT or Molecular Imaging (Nuclear Medicine) and/or other Diagnostic Imaging modalities
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and other responsibilities
Strong potential and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English
A good team player and can work seamlessly with cross-functional teams
Willing to be located across Indonesia (entire Kalimantan) on a permanent basis

Benefits

Comp & perks

Salary and benefits package
Career opportunities
Culture that fosters care, collaboration and support