Field Service Engineer

GE HealthCare

. Meet daily service repair needs for customers’ equipment and drive customer satisfaction through Service Excellence .

Posted 10/31/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $66,560 - $99,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, installation, and maintenance of electronic and mechanical equipment while ensuring compliance with regulatory requirements. Strong communication and customer service skills are essential for effective service delivery and relationship management.

Highest-signal resume keywords

Troubleshooting Electronic EquipmentPreventive MaintenanceCustomer Service ExcellenceSix Sigma CertificationField Modification Instructions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationMaintenanceService RepairsRoot-Cause AnalysisCalibrationRepair Parts ManagementHealth and Safety ComplianceVendor ManagementTechnical DocumentationEquipment Troubleshooting

Soft Skills

Analytical SkillsCommunication SkillsTeam CollaborationCustomer Relationship ManagementAdaptability

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Health and Human Services ComplianceService Delivery ProcessesCustomer Vendor CredentialingMarket TrendsService Excellence

About the role

Key responsibilities & impact

Meet daily service repair needs for customers’ equipment and drive customer satisfaction through Service Excellence
Perform basic troubleshooting, installation, maintenance, and service repairs on designated equipment
Complete preventive maintenance and Field Modification Instructions
Order and manage repair-parts cycle times
Maintain customer service logs and internal service records in a timely manner
Communicate daily with customers to ensure resolution and proper follow-up
Maintain tools and test equipment and ensure calibration
Meet Health and Human Services, environmental health and safety, and other applicable regulatory requirements
Manage vendors’ service delivery processes in compliance with GE Healthcare policies
Use escalation processes to resolve service delivery issues and conduct root-cause analysis
Participate in sales opportunities such as contract renewals and support revenue programs
Work as part of the local team to provide efficient service delivery within the assigned area
May train clinical staff on designated equipment
Work five 8-hour shifts in the Albany, New York service region

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or relevant field; or equivalent military education
Participation in the GEHC Field Service Engineer Apprentice, Internship, or Military Externship Program; or High School Diploma/GED and a minimum 2 years of experience servicing electronic, mechanical, and/or electrical equipment
Experience interfacing with internal team members and external customers as part of a solution-based service process
Valid Driver’s License
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as necessary
Experience troubleshooting and responding to customer concerns
Ability to meet customer vendor credentialing requirements
Legal authorization to work in the United States; employment visa sponsorship is not available
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level; flex/extend neck; and use good hand and finger dexterity
Specific vision abilities including color, close, distance, peripheral, and depth perception
Excellent analytical and communication skills
Six Sigma training or certification desired
Ability to establish good relationships with customers and staff
Ability to adapt to the team and build team spirit
Ability to keep up to date with competitor information and market trends

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Relocation assistance
Competitive compensation
Drug screen as applicable
Equal opportunity employer