Field Service Engineer

GE HealthCare

. Meet the daily service repair needs of customers’ equipment .

Posted 10/30/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $66,560 - $99,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, installing, maintaining, and repairing electronic and mechanical equipment while ensuring compliance with regulatory requirements. Strong ability to drive customer satisfaction through effective communication and service excellence.

Highest-signal resume keywords

Troubleshooting Electronic EquipmentPreventative MaintenanceCustomer Service ExcellenceHealth and Safety ComplianceSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringEquipment RepairField Modification InstructionRoot Cause AnalysisService Delivery ManagementVendor ManagementCalibration of ToolsCustomer Vendor CredentialingMechanical Equipment ServicingAnalytical Skills

Soft Skills

Communication SkillsRelationship BuildingProblem-SolvingTeam CollaborationCustomer Interaction

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Health and Human ServicesEnvironmental Health and SafetyService RepairCustomer SatisfactionMarket Trends

About the role

Key responsibilities & impact

Meet the daily service repair needs of customers’ equipment
Drive customer satisfaction through Service Excellence
Work in the Albany, NY service region on five 8-hour shifts
Troubleshoot, install, maintain and repair designated equipment
Complete Preventative Maintenance and Field Modification Instruction
Order and manage repair parts cycle times
Maintain customer service logs and internal service records
Communicate daily with customers to ensure resolution and proper follow-up
Maintain and calibrate tools and test equipment
Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements
Manage vendors’ service delivery processes in compliance with GE Healthcare policies
Use escalation processes and conduct root cause analysis to resolve service delivery issues
Participate in sales opportunities such as contract renewals and promote and implement revenue programs
Work with the local team to provide efficient service delivery to assigned accounts
Train clinical staff on designated equipment as needed

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology or relevant field; OR equivalent military education; OR participant in the GEHC Field Service Engineer Apprentice, Internship or Military Externship Program; OR a High School Diploma/GED and a minimum 2 years of experience servicing electronic, mechanical and/or electronic equipment
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Valid Driver’s License
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
Experience troubleshooting and responding to customer concerns
Must be able to meet customer vendor credentialing requirements
Legal authorization to work in the U.S. is required
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Specific vision abilities may include color, close, distance, peripheral and depth perception
Excellent analytical and communication skills
Six Sigma trained/certified (desired)
Ability to establish good relationships with customers and staff
Keeps up to date with competitor information and market trends

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development
Relocation assistance
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Drug screen (as applicable)
Potential customer vaccination mandates may apply to certain employees