Field Service Engineer

GE HealthCare

. Perform on-time and accurate Preventative Maintenance, FMIs, and/or ISIs .

Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $72,000 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Preventative Maintenance and troubleshooting of electronic equipment, with strong customer service skills and the ability to manage service records and repair parts efficiently. Capable of engaging with customers to identify needs and support revenue programs while maintaining compliance with operational standards.

Highest-signal resume keywords

Preventative MaintenanceTroubleshootingCustomer ServiceElectrical EngineeringMicrosoft Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceTroubleshootingEquipment InstallationService RepairCustomer Service LogsRepair Parts ManagementWeb ApplicationsElectrical EngineeringBiomedical EngineeringMechanical Engineering

Soft Skills

CommunicationCollaborationRelationship BuildingProblem SolvingAdaptability

Certifications & Qualifications

Valid Driver's License

Industry Keywords

GEHC Escalation ProcessService CallsContract RenewalsMarket TrendsSales Leads

About the role

Key responsibilities & impact

Perform on-time and accurate Preventative Maintenance, FMIs, and/or ISIs
Assist experienced field engineers with equipment installation
Work with experienced field engineers on troubleshooting and service repair for designated equipment
Communicate and partner with teammates, colleagues, and customers to resolve issues and ensure follow-up
Recommend value-added services to help customers operate more efficiently
Maintain customer service logs and internal service records
Order repair parts and manage cycle times
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs
Build customer relationships and become a perceived business partner
Monitor competitor information and market trends
Answer service calls independently within one year of employment

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
Experience with Web applications and Microsoft suite of products
Must have and maintain a valid Driver's License
Willingness to be available after hours or work a rotating On-Call schedule, including weekends, for critical issues and coverage
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity
Specific vision abilities may include color, close, distance, peripheral, and depth perception
Legally authorized to work in the United States; GE HealthCare will not sponsor employment visas
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Relocation assistance