Field Service Engineer

GE HealthCare

. Perform on-time and accurate preventative maintenance, Field Modification Instructions (FMIs), and/or Instrument Service Information bulletins (ISIs) .

Posted 10/6/2026full-timeNew York • United StatesJuniorMid-Level💰 $72,000 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and troubleshooting medical equipment, including Ultrasound, X-ray, CT, MR, and Nuclear Medicine systems. Strong ability to communicate effectively with customers and collaborate with team members to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Medical Equipment ServicingTroubleshooting SkillsCustomer Relationship ManagementElectrical Systems KnowledgePreventative Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceTroubleshootingBasic RepairsElectrical SystemsAC/DC CurrentsService Information BulletinsField Modification InstructionsCustomer Service LogsEquipment InstallationWeb Applications

Soft Skills

CommunicationCustomer SatisfactionCollaborationProblem SolvingSales Engagement

Tools & Technologies

Microsoft SuiteGEHC Escalation Process

Certifications & Qualifications

Associate's or Bachelor's Degree in EngineeringValid Driver's License

Industry Keywords

Biomedical EngineeringMechanical EngineeringElectronic EquipmentService ExcellenceMarket Trends

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Perform on-time and accurate preventative maintenance, Field Modification Instructions (FMIs), and/or Instrument Service Information bulletins (ISIs)
Troubleshoot and perform basic repairs independently on assigned equipment
Support more experienced field engineers onsite and remotely with installations while learning complex repairs
Assist with equipment installation and basic troubleshooting and service repairs
Communicate with customers to ensure resolution and proper follow-up
Recommend value-added services that help customers operate their businesses efficiently
Maintain customer service logs and internal service records; order repair parts and manage cycle times
Use the GEHC escalation process and collaborate with regional and national support to implement corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in sales opportunities, and assist with revenue programs
Build and enhance customer relationships and drive customer satisfaction through Service Excellence
Monitor competitor information and market trends
Work in the Long Island, New York service region supporting Ultrasound, X-ray, CT, MR, and/or Nuclear Medicine equipment
Work five 8-hour shifts

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic equipment
Experience with web applications and Microsoft suite of products
Valid driver's license
Willingness to be available after hours or work a rotating on-call schedule, including weekends, as necessary
Ability to work 2nd shift as business dictates
Willingness to travel up to 10% out of state for training and business needs
Legal authorization to work in the United States; employment visa sponsorship is not available
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
Color, close, distance, peripheral, and depth perception vision abilities
Answer service calls independently without assistance within one year of employment
Desired: Experience servicing medical equipment
Desired: Experience with electrical systems and/or AC/DC currents

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development opportunities
Relocation assistance
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)