Field Service Engineer – Level 1

GE HealthCare

. Perform on-time and accurate preventative maintenance in one or more equipment modalities .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in preventative maintenance, troubleshooting, and repair of medical equipment modalities such as Ultrasound and Xray. Strong ability to communicate effectively with customers and collaborate with team members to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Preventative MaintenanceTroubleshootingCustomer ServiceBiomedical EngineeringMicrosoft Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceTroubleshootingEquipment InstallationService RepairsElectrical EngineeringBiomedical EngineeringMechanical EngineeringWeb ApplicationsCustomer Service LogsSales Lead Identification

Soft Skills

CommunicationCollaborationCustomer Relationship ManagementProblem SolvingTeamwork

Tools & Technologies

GEHC Escalation ProcessService Information BulletinsField Modification Instructions

Certifications & Qualifications

Valid Driver's LicenseBackground CheckPost-Offer Drug Test

Industry Keywords

Medical EquipmentUltrasoundXrayCustomer Access PoliciesImmunizations

About the role

Key responsibilities & impact

Perform on-time and accurate preventative maintenance in one or more equipment modalities
Follow Field Modification Instructions and Instrument Service Information bulletins
Work with experienced field engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
Support Ultrasound, Xray, and other modalities as business needs require
Work five 8-hour shifts
Assist with equipment installation
Perform basic troubleshooting and service repairs on designated equipment
Communicate and partner with teammates, colleagues, and customers to resolve issues and drive satisfaction
Recommend value-added services to customers
Maintain customer service logs and internal service records, order repair parts, and manage cycle times
Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
Serve as a member of the account community for key accounts
Engage commercial counterparts, identify sales leads, participate in contract renewals, and assist with revenue programs
Build and enhance customer relationships as a trusted business partner
Monitor competitor information and market trends
Answer service calls independently within one year of employment

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic equipment
Experience with web applications and Microsoft Suite products
Valid driver's license
Willingness to work after hours or rotating on-call schedules, including weekends, as necessary
Successful completion of GEHC's standard background check and post-offer drug test
Compliance with customer access policies, including required immunizations and additional drug tests or background checks where applicable
Legal authorization to work in the United States; no employment visa sponsorship
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity
Required vision abilities may include color, close, distance, peripheral, and depth perception

Benefits

Comp & perks

Professional development
Competitive compensation
Relocation assistance
Great work environment
Challenging careers