Field Service Engineer – Level 2

GE HealthCare

. Perform timely and accurate preventive maintenance on medical equipment in hospitals or healthcare systems .

Posted 9/22/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preventive maintenance, troubleshooting, and installation of medical equipment, particularly in MR systems. Strong customer relationship management and communication skills are essential for resolving issues and supporting service sales.

Highest-signal resume keywords

Preventive MaintenanceMR TroubleshootingCustomer CommunicationService Sales SupportTechnical Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceMR TroubleshootingMR InstallationElectronic Equipment RepairDocumentation of Work Performed

Soft Skills

Customer Relationship ManagementProblem SolvingTime Management

Tools & Technologies

Microsoft SuiteWeb Applications

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare ComplianceHospital ProtocolsRegulatory RequirementsService RepairsEscalation Processes

About the role

Key responsibilities & impact

Perform timely and accurate preventive maintenance on medical equipment in hospitals or healthcare systems
Troubleshoot, repair, and install equipment of moderate complexity
Lead customer communications and serve as escalation point for customer concerns, including installations
Own customer issues from dispatch or identification through resolution
Collaborate with team members to determine appropriate customer solutions
Lead installations, validations, maintenance, and service repairs on designated equipment
Support service sales with contract and on-demand revenue growth
Maintain customer relationships and ensure timely communication, resolution, and follow-up
Follow company policies, procedures, hospital protocols, regulatory requirements, and compliance standards
Document all work performed daily, including debriefing, metrics, and parts ordering
Recommend value-added services to help customers operate more efficiently
Use GE HealthCare escalation processes and collaborate with regional and national support to implement corrective action plans
Support the Battle Creek, Kalamazoo, and Southwest Michigan service region, primarily providing MR support

Requirements

What you’ll need

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in MR, including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with web applications and Microsoft suite of products
Legal authorization to work in the United States is required
Employer will not sponsor employment visas
Ability to be available after hours and/or work a rotating on-call schedule, including weekends
Ability to manage multiple competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods
Ability to reach at, above, and below shoulder level; flex or extend neck; and demonstrate good hand and finger dexterity
Specific vision abilities may include color, close, distance, peripheral, and depth perception
Must successfully complete a drug screen, as applicable

Benefits

Comp & perks

Professional development
Competitive compensation
Relocation assistance
Great work environment
Challenging careers
Drug screen as applicable
Potential customer vaccination mandates may apply to certain employees