Field Service Engineer – Level 3

GE HealthCare

. Perform advanced troubleshooting and repair on assigned equipment .

Posted 10/8/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, installation, and maintenance of electrical equipment, while effectively leading customer communications and providing training to clinical staff. Strong ability to build customer relationships and support business growth through collaboration with sales teams.

Highest-signal resume keywords

Electrical Equipment ServicingTroubleshooting Mechanical EquipmentCustomer Relationship ManagementTeam Leadership and CoachingApplication Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Mechanical EquipmentDiagnosing Electromechanical EquipmentInstallation and MaintenanceElectrical EngineeringBiomedical EngineeringMechanical EngineeringWeb ApplicationsMicrosoft SuiteCustomer Service Logs Management

Soft Skills

CommunicationCoachingCustomer FocusCollaborationProblem Solving

Industry Keywords

Field EngineeringCustomer Access PoliciesSales OpportunitiesMarket TrendsService Records

About the role

Key responsibilities & impact

Perform advanced troubleshooting and repair on assigned equipment
Perform installation, validation, and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
Lead customer communications and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification through resolution
Communicate HQ and Zone or Area-level initiatives
Co-lead regular team or modality meetings
Recommend value-added services to help customers operate more efficiently
Maintain customer service logs and internal service records; order repair parts and manage cycle times
Use the GEHC escalation process and work with regional and national support to implement corrective action plans
Partner with teammates and colleagues
Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs
Build customer relationships and focus on customer needs and satisfaction
Monitor competitor information and market trends
Support business growth with Commercial Sales teams and regional/zone leadership
Assist the Area Service Manager or Director of Service in creating growth and deployment strategies
Provide application training to clinical or scientific staff when required

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
Experience interfacing with internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with web applications and Microsoft suite of products
Must comply with GEHC's standard background check, including a post-offer drug test
Must comply with customer access policies, including required immunizations and additional drug tests or background checks when applicable
Ability to lift, carry, push and pull up to 35 lbs. unassisted
Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods
Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity
Legally authorized to work in the United States
No employment visa sponsorship available

Benefits

Comp & perks

Professional development
Competitive compensation
Relocation assistance
Great work environment