Online Clinical Support Specialist

GE HealthCare

. Provide clinical support to customers via phone, Microsoft meetings, and email .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $138,000 per yearWebsite

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Provide clinical support to customers via phone, Microsoft meetings, and email
Answer, evaluate, and prioritize telephone, voicemail, and email support requests
Listen and respond to customer needs, concerns, requests, and complaints
Apply troubleshooting techniques to solve complex problems
Handle customer inquiries and drive first-call resolution
Ensure customer satisfaction during all interactions
Log and document customer communications, troubleshooting actions, and issue resolutions
Provide input to new product development based on issue-resolution experience
Build positive and professional relationships with customers and coworkers
Support Ultrasound IT reporting and image-management customers during designated US business hours

Requirements

What you’ll need

Associate degree or equivalent and 5+ years of Ultrasound clinical/technical experience
American Registry of Diagnostic Medical Sonographers (ARDMS) certifications
Familiarity with GE Healthcare ViewPoint Ultrasound IT products
Cardiovascular, Women’s Health, and Vascular Ultrasound clinical application experience and/or product knowledge
Clinical-setting ViewPoint experience
Familiarity with clinical workflow and DICOM SR files
Basic computer skills (Word, Excel, PowerPoint)
Organizational and time-management skills to handle multiple tasks in parallel
Strong documentation skills for customer interactions, problem definition, troubleshooting, and issue resolution
Excellent troubleshooting skills for complex clinical problems
Strong verbal and written communication skills
Critical thinking, logical, and analytical skills
Ability to work independently and with a team, and follow management direction
Compliance with GEHC’s background check, post-offer drug test, customer access policies, and any required immunizations or additional checks
Unrestricted work authorization in the US without sponsorship
Willingness to pass drug, educational, employment, and criminal background checks
At least 3 years of clinical support experience including troubleshooting hardware, networking, client/server operating systems, and peripherals
Windows OS, security, and shares knowledge; MCSE preferred
Prior GE ViewPoint, OB/GYN, cardiac, or vascular reporting application experience
General IT background and ability to consult on client infrastructure needs
Microsoft Terminal Server/Citrix experience
Hospital-system workflow experience
Prior PACS and HIS experience or familiarity
Working knowledge of DICOM and Ultrasound systems preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development opportunities
Competitive compensation
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)