Operational Excellence Leader

GE HealthCare

. Lead the Canadian Service Tools and Operational Supplies programs, including tool strategy, procurement, calibration, repair, supplier management, inventory, lifecycle management, field support, catalog management, and financial stewardship .

Posted 11/5/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Service Tools and Operational Supplies programs, including budget management, supplier oversight, and operational performance metrics. Proven ability to lead cross-functional initiatives and implement process improvements in regulated environments.

Highest-signal resume keywords

Service Tools ManagementOperational Performance ManagementCross-Functional LeadershipBudget ManagementQuality Management Systems (QMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceSupply Chain ManagementCalibration ManagementAsset ManagementContinuous ImprovementProject ManagementData AnalysisMetrics DevelopmentCorrective and Preventive Action (CAPA)Field Service Operations

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsInfluencing Skills

Tools & Technologies

ServiceMaxEnterprise Service ManagementField-Service SystemsOperational DashboardsInventory Management Systems

Industry Keywords

Healthcare TechnologyMedical DevicesRegulated EnvironmentQuality ComplianceEnvironmental Health and Safety (EHS)

About the role

Key responsibilities & impact

Lead the Canadian Service Tools and Operational Supplies programs, including tool strategy, procurement, calibration, repair, supplier management, inventory, lifecycle management, field support, catalog management, and financial stewardship
Manage the $1.25M+ annual Service Tools budget, including planning, investment prioritization, and leadership alignment
Manage calibration and repair suppliers, including work-in-progress reviews, prioritization of high-demand tools, cost management, and supplier issue resolution
Partner with Engineering, Sourcing, Supplier Quality, operational support teams, and stakeholders to resolve tool availability, obsolescence, validation, quality, and procurement issues
Provide governance for the Operational Supplies catalog, inventory requirements, workflows, and supporting data
Serve as an escalation point for Field Service tool requirements and identify solutions supporting field productivity and customer service
Drive operational rigor through performance metrics, operating mechanisms, action management, and continuous improvement
Lead Daily Management System (DMS) preparedness and dashboard alignment
Lead and support Service Request cleanup and ServiceMax preparedness, including process readiness, testing, data quality, and workflow-gap resolution
Identify performance gaps and establish actions, ownership, and sustainable solutions with Service leaders and cross-functional teams
Support implementation of new processes, systems, metrics, and operational initiatives
Support CAPA activities, quality metrics, investigations, corrective actions, and effectiveness checks
Support internal and external audits and align operational processes with applicable QMS requirements
Lead or support investigations and corrective actions related to Service Tools processes, including out-of-tolerance assessments and field escalations
Lead cross-functional improvement initiatives strengthening quality, compliance, safety, and operational performance

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related discipline, or equivalent relevant professional experience
Minimum 5+ years of operational or field experience
Demonstrated experience in service operations, operational excellence, field service, supply chain, asset or tool management, or a related operational function
Experience leading cross-functional initiatives and driving actions through completion in a matrixed organization
Experience with operational performance management, including metrics, structured problem solving, and continuous improvement
Experience working with quality, compliance, audit, or corrective-action processes
Demonstrated ability to manage budgets, suppliers, competing priorities, and operational escalations
Strong analytical, project-management, organizational, problem-solving, and communication skills
Ability to influence stakeholders across multiple functions and levels of an organization
Experience in healthcare technology, medical devices, Field Service, or another regulated environment
Strong understanding of Field Service operations and the relationship between operational processes, field productivity, quality, and customer outcomes
Experience supporting major system implementations, operational transformations, or process changes
Experience with dashboards, operational metrics, Corrective and Preventive Action (CAPA), Quality Management Systems (QMS), Environmental Health and Safety (EHS), supplier management, calibration, or asset management
Familiarity with enterprise service management, asset management, quality, and field-service systems
Demonstrated ability to identify root causes, develop practical solutions, and implement sustainable process improvements
Ability to balance strategic initiatives with day-to-day operational execution and escalations
Strong collaboration and influencing skills with the ability to operate effectively across regional and global teams

Benefits

Comp & perks

Relocation Assistance Provided: No