Program Coordinator

GE HealthCare

. Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing medical equipment, ensuring compliance with regulatory standards, and maintaining customer satisfaction through effective communication and relationship management. Proficient in financial performance tracking and technical training for hospital personnel.

Highest-signal resume keywords

Biomedical Technician ExperienceCustomer Service CoordinationTeam LeadershipTechnical CommunicationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Equipment ServicingFinancial Performance AnalysisTechnical TrainingMetrics AnalysisElectronic Documentation

Soft Skills

Communication SkillsPresentation SkillsCustomer Relationship Management

Tools & Technologies

IPadIPhoneMicrosoft Office

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Health and Human ServicesEnvironmental Health and SafetyQuality AssuranceService ExcellenceGE Policies

About the role

Key responsibilities & impact

Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts
Ensure customer satisfaction and Service Excellence according to contract requirements
Use customer contract knowledge to ensure obligations are met
Prioritize service, assign personnel, and follow up on commitments
Assist the Director of Service or Manager of Clinical Engineering with appraisals, status changes, promotions, disciplinary actions, and questions
Share on-call or service call escalation
Serve as Site Leader and manage customer relationships at assigned sites
Ensure service quality through frequent customer contact and formal quality reviews
File expense, time, and service reports promptly and accurately
Track and analyze financial performance with the Director of Service or Manager of Clinical Engineering
Maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies
Maintain technical knowledge of current standards for safe and effective medical equipment use
Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
Communicate and partner effectively with teammates and colleagues
Complete quality and compliance training, report customer quality concerns, document work orders and related activities, complete monthly site safety inspections, and ensure test equipment is tracked and calibrated on time

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
Minimum of four years' experience as a Biomedical Technician
One-year progressive team leadership experience effectively supervising and coaching technical personnel and resolving customer relations issues
Qualified experience in a customer service environment with knowledge of customer account coordination
Experience managing financial and administrative requirements
Strong communication and presentation skills, with ability to explain technical issues clearly to customers
Ability to analyze metrics and reports (SEDs)
Proficiency in electronic documentation using technological tools such as iPad and iPhone
Familiarity with Microsoft Office
Willingness to travel outside the assigned region
Must have and maintain a valid driver's license
Must comply with GEHC quality, safety, regulatory, documentation, training, reporting, inspection, and calibration requirements
Must be legally authorized to work in the United States
Employment visas will not be sponsored now or in the future
Successful completion of a drug screen, as applicable
Customer vaccination mandates may apply to certain employees

Benefits

Comp & perks

Professional development
Competitive compensation
Great work environment
Challenging careers
No relocation assistance provided