Service Director

GE HealthCare

. Implement the service strategy for a specific site or local geographic area .

Posted 10/9/2026full-timeRemote • United StatesLead💰 $124,240 - $186,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and leading technical teams to drive operational success and profitability. Proficient in executing service strategies, ensuring compliance with service level agreements, and developing customer success plans.

Highest-signal resume keywords

Customer Relationship ManagementField Service Team LeadershipOperational Strategy ImplementationProblem Analysis and ResolutionGE Healthcare Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Strategy ImplementationContract ManagementPreventive Maintenance ExecutionProgram/Project LeadershipCustomer Success Planning

Soft Skills

Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsLeadership SkillsProblem-Solving Ability

Industry Keywords

Biomedical TechnicianField EngineerMarket Service DirectorCustomer ServiceSLA Targets

About the role

Key responsibilities & impact

Implement the service strategy for a specific site or local geographic area
Drive operational and commercial business objectives by leading and coaching technical teams, including Biomedical Technicians, Field Engineers, and/or Program Coordinators
Partner with the Market Service Director, local commercial account community, and peer management staff
Serve as a point of contact for critical customer service and support issues
Develop internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability
Manage customer relationships across designated sites or territory
Own the install base and contract renewals, partnering with DOS/HSAM to ensure customer retention
Execute recalls and preventive maintenance
Manage QPR with the Account Community
Plan day-to-day resources, including vacation, installation, and escalated service calls, and own CSO activities
Understand customer strategies, infrastructure, applications, service solutions, and desired outcomes
Drive profitability, delivery, growth, and local VCP initiatives for assigned customers
Support additional revenue opportunities within the assigned customer base
Execute contractual deliverables and ensure service delivery meets SLA targets
Design and implement customer success plans with GE HealthCare teams
Maintain knowledge of customer environments and industry/technology trends
Serve as first point of contact for rejected calls through CARES or OLC
Manage the on-call process

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 4 years of related experience
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to analyze and resolve problems
Ability to lead programs/projects
Ability to document, plan, market, and execute programs
Proven experience leading a team and managing customer relationships
Ability to understand customer issues and drive resolution, whether technical or business related
Prior experience managing a Field Service team in equipment maintenance preferred
GE Healthcare Service or Operational experience preferred
Prior field sales or field service experience preferred
Proven ability to influence and drive change preferred
Legally authorized to work in the United States
Willingness to complete a drug screen, as applicable
GE HealthCare will not sponsor individuals for employment visas

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Great work environment
Competitive compensation
Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Relocation assistance not provided