Service Director

GE HealthCare

. Implement the service strategy within the Greater Portland, Oregon market .

Posted 9/28/2026full-timeRemote • Oregon • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to drive operational success and customer satisfaction in the Greater Portland market. Proven experience in managing customer relationships and resolving technical or business issues effectively.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementCoaching and MentoringAnalytical Problem SolvingField Service Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ManagementProject ExecutionTechnical SupportBusiness DevelopmentMarket Analysis

Soft Skills

Verbal CommunicationWritten CommunicationTeam Consensus BuildingPerformance Development

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Field ServiceEquipment MaintenanceCustomer SatisfactionOperational ObjectivesMarket Share

About the role

Key responsibilities & impact

Implement the service strategy within the Greater Portland, Oregon market
Drive operational and commercial business objectives by leading and coaching Field Engineers
Partner with the Market Service Vice President, local commercial account community, and peer management staff
Drive business growth and customer satisfaction
Serve as the point of contact for critical local customer service and support issues
Develop strong internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability
Act as the single point of contact for customers and resolve concerns across support services
Maintain knowledge of assigned regions, coverage areas, product lines, and equipment configurations
Establish and maintain ongoing technical and business support for assigned customers
Hire and develop talent, manage staffing, and oversee performance development
Make decisions using technical experience, analytical thinking, and internal and external information
Act as a resource for less-experienced colleagues and lead small, low-risk projects
Explain information, build team consensus, convey performance expectations, and handle sensitive issues

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 4 years of related experience
5+ years of experience leading teams
Ability to coach and mentor team members
Demonstrated verbal and written communication skills
Ability to analyze and resolve problems
Ability to lead programs/projects
Ability to document, plan, market, and execute programs
Proven experience managing customer relationships
Ability to understand customer issues and drive technical or business resolution
Must live or be willing to relocate to the Greater Portland area
Must be willing to travel 2–3 days in the field (40–50% travel)
Prior Field Service team management experience in equipment maintenance preferred
Prior field sales or field service experience preferred
Proven ability to influence and drive change preferred
Must be legally authorized to work in the United States
Employment visa sponsorship is not available now or in the future

Benefits

Comp & perks

Relocation package provided for out-of-state candidates
Professional development
Competitive compensation
Relocation assistance
Equal opportunity employment
Drug screen as applicable
Some customer vaccination mandates may apply