Service Director – PCS

GE HealthCare

. Act as the single point of contact to customers for timely and satisfactory resolution of concerns .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $108,000 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced expertise in Services and Customer Service Management, with strong technical knowledge and analytical thinking to propose solutions for complex manufacturing processes. Capable of leading teams, managing performance development, and executing departmental operations effectively.

Highest-signal resume keywords

Advanced Services ManagementPeople Leadership ExperienceTechnical ExpertiseProject Management SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExperienceAnalytical ThinkingProblem ResolutionProgram ExecutionDocumentation Skills

Soft Skills

Team Consensus DevelopmentPerformance Expectation CommunicationTalent Development

Industry Keywords

Customer SupportManufacturing ProcessesField Service EngineeringOperational PlanningStaffing Management

About the role

Key responsibilities & impact

Act as the single point of contact to customers for timely and satisfactory resolution of concerns
Provide technical and business support to assigned customers in a designated geographic region or coverage area
Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations
Coordinate with appropriate internal functions to support customers
Hire and develop talent
Manage staffing and performance development
Execute policy and strategy using technical expertise and analytical thinking
Propose solutions for complicated manufacturing processes with technical variety and interdependent production cycles
Act as a resource for less experienced colleagues
Lead small projects with low risks and resource requirements
Explain information and develop team consensus
Convey performance expectations and handle sensitive issues
Plan and execute departmental operations and professional activities within a technical discipline
Contribute to, maintain, repair, and refurbish sold or existing products and manage maintenance facilities and field service engineering

Requirements

What you’ll need

Advanced experience in Services & Customer Service Management
Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma/GED with relevant experience
For U.S.-based roles: Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in the relevant Job Family Group(s)/Function(s)
People leadership experience, including ability to hire and develop talent
Direct people management responsibility, including staffing and performance development
In-depth knowledge of a technical discipline
Technical experience and analytical thinking
Strong oral and written communication skills
Ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Legally authorized to work in the United States
Must not require employment visa sponsorship now or in the future
Successful completion of a drug screen, as applicable
Some customer vaccination mandates may apply to certain employees

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development opportunities
Competitive compensation
Relocation assistance
Performance-based incentive compensation, which may include cash bonuses and long-term incentives (LTI)
Challenging careers
Great work environment