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Service Manager
GE HealthCare. Serve as the single point of contact for customers and resolve concerns across assigned support services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Services and Customer Service Management, with strong project management skills and the ability to analyze and resolve problems effectively. Capable of executing service and maintenance activities while providing guidance to team members.
Highest-signal resume keywords
Services ManagementCustomer Service ManagementProject ManagementAnalytical ThinkingCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ExpertiseProblem ResolutionProgram ExecutionService PlanningMaintenance Management
Soft Skills
Oral CommunicationWritten CommunicationTeam CollaborationInformal Guidance
Certifications & Qualifications
Bachelor's DegreeHigh School Diploma/GED
Industry Keywords
Field Services EngineeringCustomer SupportMaintenance ActivitiesBusiness DriversGeographic Region Coverage
About the role
Key responsibilities & impact- Serve as the single point of contact for customers and resolve concerns across assigned support services
- Maintain technical and business support for assigned customers in the designated geographic region or coverage area
- Apply technical expertise and execute policies and strategies
- Analyze business drivers and integrate team work with other teams
- Propose solutions and solve straightforward tasks with guidance
- Use internal resources and analytical thinking to make decisions
- Provide informal guidance to new team members
- Plan and execute service and maintenance activities on customer sites/properties
- Contribute to, maintain, repair, and refurbish sold or existing products
- Manage maintenance facilities and field services engineering
Requirements
What you’ll need- Advanced experience in Services & Customer Service Management
- For USA roles: Bachelor's degree from an accredited university or college, or high school diploma/GED with at least 6 years of experience in relevant Job Family Group(s)/Function(s)
- Strong oral and written communication skills
- Ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
- Established project management skills
- Legally authorized to work in the United States
- Will not require employment visa sponsorship now or in the future
- Successful completion of a drug screen, as applicable
Benefits
Comp & perks- Professional development
- Competitive compensation
- Relocation assistance
- Great work environment
- Challenging careers