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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing medical equipment, managing customer relationships, and leading service teams. Proficient in financial performance analysis and compliance with regulatory standards.
Highest-signal resume keywords
Biomedical Technician ExperienceTeam LeadershipCustomer Service CoordinationFinancial Performance AnalysisRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Equipment ServicingTechnical InstructionPerformance DevelopmentExpense ReportingMetrics Analysis
Soft Skills
Strong Communication SkillsPresentation SkillsCustomer Relations Resolution
Tools & Technologies
Microsoft OfficeIPadIPhone
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Health and Human ServicesEnvironmental Health and SafetyGE Policies
About the role
Key responsibilities & impact- Use customer contract knowledge to ensure obligations are met
- Prioritize service, assign personnel, and follow up on commitments
- Hire and develop talent for a service team
- Make staffing decisions and manage performance development
- Share on-call or service call escalation
- Function as Site Leader and manage customer relationships at assigned sites
- Ensure service quality through frequent customer contact and formal quality reviews
- File accurate expense, time, and service reports for direct reports
- Track and analyze financial performance with MSD and/or ASL, as needed
- Maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies, as needed
- Maintain technical knowledge of current standards for safe and effective use of medical equipment through instruction
- Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair, as needed
- Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
- Communicate and partner effectively with teammates and colleagues
Requirements
What you’ll need- Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
- Minimum of 4 years’ experience as a Biomedical Technician
- Two years of progressive team leadership experience supervising and coaching technical personnel
- Experience resolving customer relations issues
- Qualified experience in a customer service environment with knowledge of customer account coordination
- Experience managing financial and administrative requirements
- Strong communication and presentation skills
- Ability to communicate technical issues to customers in an easy-to-understand manner
- Ability to analyze metrics and reports (SEDs)
- Proficiency in electronic documentation using technological tools such as iPad and iPhone
- Familiarity with Microsoft Office
- Willingness to travel outside of the assigned region
- Must have and maintain a valid driver's license
- Legally authorized to work in the United States
- GE HealthCare will not sponsor employment visas now or in the future
- Successful completion of a drug screen, as applicable
Benefits
Comp & perks- Professional development
- Competitive compensation
- Relocation assistance provided
- Great work environment
- Challenging careers
- Equal Opportunity Employer
- Offer conditioned upon successful completion of a drug screen, as applicable