Service Operations General Manager, EAGM Zone

GE HealthCare

. Lead development and execution of the EAGM service delivery strategy across RCIS, TCA, MESA and Africa LCTs .

Posted 10/2/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in service delivery and operational performance within Healthcare Services, with a strong focus on process improvement, financial acumen, and leadership in managing diverse teams. Proven ability to drive customer satisfaction, implement strategic initiatives, and foster a high-performance culture.

Highest-signal resume keywords

Service Delivery StrategyProcess ImprovementFinancial AcumenLean ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAnalytical SkillsOperational Performance MetricsKPI DevelopmentResource OptimizationChange ManagementBudgetingField-Service Profitability MetricsDigital ToolsContinuous Improvement

Soft Skills

LeadershipTeam BuildingCommunicationInfluencingCollaboration

Industry Keywords

Healthcare ServicesTechnical OperationsService SalesEHS ComplianceMedTech Industry ExperienceSupply Chain ManagementOrganizational DesignCustomer Satisfaction (CSAT)Diversity ManagementRemote Team Management

About the role

Key responsibilities & impact

Lead development and execution of the EAGM service delivery strategy across RCIS, TCA, MESA and Africa LCTs
Drive customer experience, service quality, operational performance, field and remote service productivity, cash collection, margin expansion and P&L outcomes
Establish standards, tools, systems, processes, KPIs and performance management routines
Align service delivery with enterprise priorities, customer needs, regional growth objectives and service sales strategy
Drive simplification, transformation and harmonization of service processes across LCTs
Partner with Global Service Organization, EAGM leaders, AIS, Service Sales, OTR, Finance, HR, Quality, EHS and Zone Presidents
Own operational and financial growth initiatives, cost controls, contribution margin, cash, billing, contract execution, warranty and process improvements
Develop field-service profitability metrics and resource models to maximize productivity
Lead operating reviews and daily management systems; identify gaps and corrective actions
Improve field and remote service productivity through standard work, capacity management, resource optimization, digital tools and continuous improvement
Build strong customer relationships and lead customer CSO escalations through effective resolution
Drive CSAT, time to resolution, first-call resolution, service quality and escalation management improvements
Champion Heartbeat and the GEHC business system, including standard work, daily management, problem solving and operating cadence
Lead lean management, visual management, KPI discipline, root-cause problem solving and continuous improvement
Coach, mentor and develop LCT and Zone service leaders; recruit and develop talent
Build an inclusive, accountable, collaborative, safety- and quality-focused high-performance culture
Lead transformation, organizational design, change management, budgeting, long-term strategy, LTS, BPR and resource planning
Partner with Service Sales on service growth, renewals, customer retention and commercial operating rhythms
Collaborate with global and regional operations, product leaders and cross-functional functions to improve serviceability, reliability, product service performance and customer outcomes
Promote a safe work environment and ensure compliance with EHS policies, procedures and regulatory requirements
Identify and mitigate operational and security risks while maintaining connection to local market needs

Requirements

What you’ll need

Bachelor's degree (BA/BS)
Extensive experience working in Healthcare Services, Service delivery, Technical Operations, OTR or supply chain management
10+ years of senior level sales management, product, and/or general management experience
Proven business/financial acumen, including demonstrated ability to motivate, influence, solve complex problems, and drive change at all levels of the organization
Extensive experience in process improvement, lean, project management, and solid analytical skills
Willingness and ability to travel within international geography
Proven leadership and ability to orchestrate resources and motivate teams and experience of managing remote teams and influencing organizations
An inclusive leader who builds a connection to the workforce through personal involvement and trust
Good balance of strategic thinking and strong operating rigor
Ability to influence, effectively understand and manage diversity (cultural, nationality, religion, gender, other), engage as a horizontal team player and drive change across-functionally in a highly matrixed environment
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Excellent communication, influencing, and team-building skills; highly skilled at written and verbal communication inside the company and with external customers
Servant leader – serves team by connecting at all levels and removing barriers for optimal engagement and business results
Unyielding personal integrity translating into culture of transparency and compliance
Lean practitioner
Fluency in English language
Desired: Master’s/MBA degree
Desired: MedTech industry experience beyond the GEHC product and solution portfolio
Desired: Familiarity with other GE HealthCare segments and supply chain structures

Benefits

Comp & perks

Relocation Assistance Provided: No