Service Program Manager

GE HealthCare

. Manage profitability and customer satisfaction for assigned contracts .

Posted 10/22/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business acumen and excellent communication skills while managing customer satisfaction and profitability for contracts. Capable of leading projects, developing talent, and collaborating across teams to propose solutions for complex manufacturing processes.

Highest-signal resume keywords

Bachelor's DegreeCustomer Satisfaction ManagementProject LeadershipBusiness AcumenOral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical ThinkingPresentation SkillsTeam Consensus BuildingPerformance DevelopmentProblem Resolution

Industry Keywords

Healthcare FieldService Agreement ManagementTime-And-Material Program ManagementComplianceCustomer Access Policies

About the role

Key responsibilities & impact

Manage profitability and customer satisfaction for assigned contracts
Provide service agreement and time-and-material program management
Assist in sales campaigns for new contracts and proposals
Resolve customer issues promptly and ensure customer satisfaction
Collaborate with customer service, parts and transactional services, field service, repair service, and other teams
Serve as liaison between internal organizations and customers
Hire and develop talent
Manage staffing and performance development
Execute policy and strategy using technical knowledge, analytical thinking, and technical experience
Propose solutions for complicated manufacturing processes with technical variety and interdependent production cycles
Act as a resource for less experienced colleagues
Lead small, low-risk projects
Explain information and build team consensus
Convey performance expectations and handle sensitive issues

Requirements

What you’ll need

Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of related work experience in the healthcare field
Legal authorization to work in the United States
No employment visa sponsorship now or in the future
Successful completion of GEHC's standard background check, including a post-offer drug test
Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable
Excellent oral and written communication skills
Strong business acumen
Presentation skills

Benefits

Comp & perks

Relocation assistance provided
Professional development opportunities
Competitive compensation
Great work environment
Career opportunities
Culture that fosters care, collaboration and support