Strategic National Vendor Operations Specialist

GE HealthCare

. Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $74,400 - $111,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer service contract transactions, ensuring billing accuracy, and maintaining data integrity. Proficient in collaborating with cross-functional teams to enhance operational efficiency and support service commitments.

Highest-signal resume keywords

Customer Service ExperienceContract AdministrationMicrosoft Excel ProficiencyData Integrity ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementOrder ManagementBilling SupportData AuditingQuality Control

Soft Skills

Effective CommunicationAttention to DetailCustomer FocusAbility to Work Under PressureCollaboration

Tools & Technologies

Microsoft Office SuiteMicrosoft ExcelService Management Systems

Industry Keywords

HealthcareField ServiceVendor ManagementOperational VisibilityService Sales

About the role

Key responsibilities & impact

Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework
Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services
Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers
Maintain customer and vendor equipment modifications at local and national levels
Oversee transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting
Align with Vendor Operations and Contract Management team workflows to improve efficiency
Coordinate vendor service activities, including service requests, corrective repair, planned maintenance follow-up, closure, scheduling, OCA management, and local or national vendor contract processes
Partner with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues
Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility
Identify and support process improvements, standard work, and quality controls
Complete required Quality and Compliance responsibilities, training, reporting, and corrective actions
Coordinate vendor on-site support for planned and corrective maintenance activities

Requirements

What you’ll need

Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience
High proficiency with Microsoft Office Suite applications, including Word, Outlook, Excel, and Access
Minimum of two years of experience working with Microsoft Excel
Ability to communicate effectively in the local language
Strong customer focus with a demonstrated commitment to customer satisfaction
Ability to work under pressure, manage competing priorities, and meet deadlines and commitments
Experience supporting service contracts, order management, billing, installed base data, or contract administration in a healthcare, technology, or field service environment
Strong attention to detail and ability to identify data inconsistencies, process gaps, and opportunities for improvement
Demonstrated ability to collaborate across functions and communicate clearly with internal stakeholders and customers
Comfort working in multiple systems and adapting to evolving tools, processes, and business requirements
Must be legally authorized to work in the United States; employment visa sponsorship is not available

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Medical, dental, and vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life, disability, and accident insurance
Tuition reimbursement
Professional development
Competitive compensation
Drug screen as applicable