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Technical Service Engineer II
GE HealthCare. Learn specialized industry-specific software and technical configurations to support MIM customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support within a hospital environment, with a focus on software troubleshooting, DICOM, and PACS systems. Capable of delivering effective training and collaborating across departments to enhance operational efficiency.
Highest-signal resume keywords
Technical Support ExperienceDICOM KnowledgePACS ExperienceCustomer Service SkillsSoftware Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ConfigurationSystem MigrationTechnical AssistanceRemote DiagnosticsSoftware UpdatesComputer NetworkingConnectivity TroubleshootingAnalytical SkillsCritical Thinking
Soft Skills
Strong CommunicationOrganizational SkillsTime ManagementActive ListeningEmpathetic Mindset
Industry Keywords
Hospital ITClinical Staff SupportOperational ImprovementTechnical TrainingCustomer Satisfaction
About the role
Key responsibilities & impact- Learn specialized industry-specific software and technical configurations to support MIM customers
- Provide customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff
- Use remote technologies to diagnose and resolve complex technical issues
- Guide customers in software configuration for optimal data sharing
- Perform software updates, upgrades, and system migrations
- Ensure customer satisfaction throughout the support journey
- Share technical insights with MIM’s product, quality, and management teams
- Collaborate with team members and departments to develop solutions outside the area of expertise
- Facilitate technical training sessions for team members and cross-functional teams
- Contribute to departmental operational improvement initiatives
- Respond to incoming inquiries and resolve customer technical issues or configuration requests
- Deliver personalized consultations
Requirements
What you’ll need- 3+ years of technical experience within a hospital setting preferred
- Computer networking, connectivity, and software troubleshooting experience
- DICOM and PACS experience a plus
- Strong written and verbal communication, organizational, and time management skills
- Ability to provide excellent customer service through active listening and anticipating customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system setups
- Ability to work with a flexible schedule
- Legally authorized to work in the United States
- Will not require employment visa sponsorship now or in the future
- Successful completion of a drug screen, as applicable
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Professional development
- Competitive compensation
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Drug screen completion as applicable
- Relocation assistance not provided