Customer Success Manager – Aftersales

Ge&Ko Solutions GmbH

. Serve as the central point of contact for customers after the sale in an aftersales capacity .

Posted 9/18/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and a solution-oriented approach while effectively managing customer inquiries and coordinating communication between various stakeholders. Proficient in utilizing digital tools and software solutions to optimize aftersales processes in the automotive industry.

Highest-signal resume keywords

Customer Relationship ManagementProblem ResolutionDigital Tools ProficiencyNative-Level German ProficiencyAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Structured Working StyleReliable Working StyleIndependent Working StyleSolution-Oriented ApproachMediation Skills

Industry Keywords

AftersalesMobilityAutomotive IndustryCustomer CommunicationDealer Coordination

About the role

Key responsibilities & impact

Serve as the central point of contact for customers after the sale in an aftersales capacity
Coordinate communication between customers and dealer partners
Handle and resolve inquiries efficiently
Identify emerging challenges at an early stage and resolve them effectively
Continuously optimize aftersales processes
Work with customers, dealer partners, and internal teams to develop suitable solutions

Requirements

What you’ll need

Professional experience in a comparable position
Structured, reliable, and independent working style
Ability to manage and maintain an overview of multiple concurrent cases
Solution-oriented approach and commitment to resolving problems sustainably
Enjoy working with a variety of teams
Ability to mediate between differing interests
Confident use of digital tools and new software solutions
Native-level German proficiency
Good English skills are desirable
Experience with cars, mobility, or the automotive industry is preferred but not required

Benefits

Comp & perks

Flat hierarchies, short decision-making processes, and a team where your opinion matters
Professional and personal development opportunities
Career development prospects and support in building on your strengths
Fair, performance-based compensation
Modern equipment and digital processes
Company pension scheme
Travel expense allowance