Aero Customer Fulfillment Manager

GE Vernova

. Manage profitability and customer satisfaction for assigned contracts .

Posted 11/12/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 CA$78,800 - CA$128,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management skills and the ability to manage profitability and customer satisfaction for contracts. Applies technical expertise to policy and strategy while effectively communicating and resolving customer issues.

Highest-signal resume keywords

Project Management SkillsCustomer Satisfaction ManagementContract AdministrationProblem Analysis and ResolutionOral and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementRisk ModelingClaims ManagementProgram ExecutionTechnical Discipline Knowledge

Soft Skills

Interpersonal SkillsTeam GuidanceProblem-Solving Skills

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma/GED

Industry Keywords

Service Agreement ManagementSales CampaignsCustomer ServiceField ServiceDepartmental Operations

About the role

Key responsibilities & impact

Manage profitability and customer satisfaction for assigned contracts
Provide service agreement and time-and-material program management
Assist in sales campaigns for new contracts and proposals
Ensure timely resolution of customer issues
Interact with customer service, parts and transactional services, field service, repair service, and other teams
Liaise between internal organizations and customers for assigned contracts
Manage pre- and post-contractual administration and contract terms and conditions
Manage claims, risk modeling, and contract estimating activities
Support tenders and project reviews
Plan and execute departmental operations
Develop technical discipline knowledge and apply technical expertise to policy and strategy
Propose solutions outside standard parameters with guidance
Provide informal guidance to new team members

Requirements

What you’ll need

Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in comparable roles
Minimum of three years of relevant experience
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Legal authorization to work in Canada
Successful completion of a background investigation
For U.S.-based positions, legal authorization to work in the United States
For U.S.-based positions, successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary Annual Bonus
Great work environment
Professional development
Challenging careers
Competitive compensation
Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Health Coach access
Employee Assistance Program
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Remote work