Americas Consulting Director

GE Vernova

. Lead, coach, and develop the Americas Functional Consulting team .

Posted 10/14/2026full-timeRemote • United StatesLead💰 $119,600 - $199,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer adoption programs, optimizing resource deployment, and driving measurable outcomes in complex, customer-facing environments. Possesses deep domain knowledge in asset performance management and industrial software, with a strong focus on team development and cross-functional collaboration.

Highest-signal resume keywords

Customer Adoption Program ManagementPeople Leadership ExperienceAsset Performance ManagementComplex Enterprise ImplementationsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Predictive AnalyticsData QualityRisk-Based InspectionPlant MaintenanceLean Operating PrinciplesQuality FrameworksCustomer-Focused KPIsImplementation ReadinessValue RealizationResource Forecasting

Soft Skills

Strong Oral CommunicationStrong Written CommunicationInterpersonal SkillsProblem-SolvingNegotiation Skills

Industry Keywords

Industrial SoftwareAsset IntegrityReliabilityEngineering ConsultingCustomer SuccessConsultingCustomer ExperienceTeam PerformanceGeographically Dispersed TeamsCustomer Satisfaction

About the role

Key responsibilities & impact

Lead, coach, and develop the Americas Functional Consulting team
Set priorities, build capability, manage performance and succession, promote inclusion, and attract and retain talent
Own regional execution of the customer-adoption program with Customer Success Managers
Prioritize accounts using customer outcomes, adoption health, annual recurring revenue, retention risk, contractual commitments, and growth potential
Establish and maintain coordinated adoption plans covering implementation, stabilization, core adoption, expansion, optimization, and sustained value realization
Align consulting with regional and global Customer Success and cross-functional teams
Clarify ownership and handoffs among Customer Success, adoption, project management, technical consulting, support, product, sales, and quality teams
Provide visibility to customer health, adoption progress, value realization, escalations, resource constraints, and recommended interventions
Manage team capacity and deployment across implementation, adoption, training, pre-sales, and escalation support
Maintain resource forecasts and make prioritization decisions aligned to customer outcomes
Drive disciplined delivery and measurable impact across implementation readiness, adoption milestones, time to value, utilization, customer satisfaction, quality, margin, retention, and expansion
Guide solution design and enablement for predictive analytics, asset performance management, and other digital offerings
Build repeatable methods, templates, playbooks, and knowledge-sharing practices
Promote practical use of automation and AI within approved governance
Use Lean operating principles, quality frameworks, and customer-focused KPIs to drive continuous improvement
Use customer, employee, and delivery feedback to improve team effectiveness and customer experience
Recommend improvements to products, services, processes, and go-to-market execution
Represent the Americas consulting perspective in cross-functional decisions
Lead complex cross-functional initiatives and customer escalations
Communicate with leaders and customers, negotiate priorities, and mobilize resources to achieve outcomes

Requirements

What you’ll need

Bachelor’s degree in engineering, computer science, business, or a related discipline, or equivalent practical experience
At least 15 years of progressively responsible experience in industrial software, asset performance management, asset integrity, reliability, plant maintenance, engineering consulting, or a closely related field
Significant experience in customer-facing services and complex enterprise implementations
Minimum of 5 years of people leadership experience
Experience leading experienced consulting professionals and/or people leaders across geographically dispersed teams
Proven success driving team performance, developing talent, optimizing resource deployment, and delivering customer outcomes in complex, customer-facing environments
Proven record of advising senior customer stakeholders and leading high-complexity engagements and escalations
Ability to translate technical and operational expertise into adoption, value realization, retention, and growth
Deep domain expertise in relevant industrial sectors, asset integrity, risk-based inspection, reliability, plant maintenance, predictive analytics, data quality, or asset performance management
Experience advising enterprise customers across countries, operating environments, and regulatory contexts
Technical and consultative credibility with customer executives, engineering and maintenance leaders, practitioners, and internal product teams
Experience moving customers beyond implementation to sustained adoption and measurable value realization
Experience establishing operating mechanisms across Consulting, Customer Success, Product, Sales, Support, and Quality
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to analyze ambiguous problems, make sound trade-offs, and resolve issues at their root cause
Ability to lead complex programs and execute with discipline across organizational boundaries
Legal authorization to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Health Coach access with 24/7 nurse-based resources
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Competitive compensation
Remote work arrangement
No relocation assistance