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Customer Contract Management
GE Vernova. Provide necessary support on pre- and post-contractual administration and management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract management, risk modeling, and customer service, ensuring profitability and satisfaction in service agreements. Proficient in executing contract estimating processes and effectively communicating technical information to diverse stakeholders.
Highest-signal resume keywords
Contract ManagementRisk ModelingCustomer ServiceCommunication SkillsContract Estimating
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract AdministrationClaims ManagementRisk Modeling ActivitiesContract Estimating ProcessesService Agreements Management
Soft Skills
Oral CommunicationWritten CommunicationProblem Solving
Certifications & Qualifications
Bachelor's DegreeGED
Industry Keywords
Customer Contract ManagementSales CampaignsCustomer SatisfactionTime-and-Material Programs
About the role
Key responsibilities & impact- Provide necessary support on pre- and post-contractual administration and management
- Manage contract terms and conditions
- Manage claims
- Define, manage, and execute risk modeling activities supporting contracts or projects
- Define, manage, and execute contract estimating processes and activities for tenders and project reviews
- Ensure profitability and customer satisfaction for assigned contracts
- Manage service agreements and time-and-material programs
- Assist in sales campaigns for new contracts and proposals
- Resolve customer issues in a timely manner
- Liaise between internal organizations and customers
- Interact with customer service, parts and transactional services, field service, repair service, and other teams
- Explain technical information to customers and others
- May lead a junior team
Requirements
What you’ll need- Basic experience in Services & Customer Contract Management
- Knowledge level comparable to a Bachelor's degree from an accredited university
- Bachelor's degree from an accredited university OR GED with at least 6 years of experience in Job Family Group(s)/Function(s)
- Strong oral and written communication skills
- Ability to document, plan, market, and execute programs
Benefits
Comp & perks- Relocation assistance not provided