Customer Experience Segment Leader – Wind

GE Vernova

. Serve as the primary advocate for customer experience within GE Vernova’s Wind business .

Posted 11/3/2026full-timeRemote • New York • United StatesSenior💰 $128,400 - $213,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience management, utilizing analytical skills to drive improvements in NPS and CSAT scores. Proficient in Lean methodologies and capable of leading cross-functional teams to foster a customer-first culture within the Wind business.

Highest-signal resume keywords

Customer Experience ManagementNPS/CSAT Program ManagementLean MethodologiesCross-Functional Team LeadershipData Analysis and Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceVoice of Customer (VoC)Data AnalysisRoot Cause AnalysisContinuous ImprovementAction PlanningFeedback Collection MethodologiesHoshin KanriOperational Workflow AlignmentCustomer Journey Mapping

Soft Skills

Analytical SkillsChange ManagementCommunication SkillsStakeholder ManagementCultural Change Navigation

Industry Keywords

Energy SectorIndustrial SectorTechnology SectorCustomer-CentricityCustomer LoyaltyEnterprise CX StandardsOne GE Vernova Philosophy

About the role

Key responsibilities & impact

Serve as the primary advocate for customer experience within GE Vernova’s Wind business
Execute enterprise-wide CX standards established by the EDGE organization
Drive localized accountability and continuous improvement
Bridge the enterprise EDGE customer solutions team and the Wind business
Apply One GE Vernova CX protocols, feedback collection methodologies, and reporting cadences
Participate in the Hoshin Kanri process for the Wind business
Integrate CX goals, NPS targets, and strategic customer improvement initiatives into the Wind roadmap
Analyze Wind-specific NPS and CSAT data to identify moments of truth and key drivers of customer sentiment
Translate customer insights into targeted improvement initiatives with Wind leadership
Establish a cross-functional CX operating rhythm and hold business unit leaders accountable for action plans
Design and manage the Wind segment-level closed-loop feedback process
Conduct root cause analysis and create documented recovery plans for negative feedback
Partner with cross-functional Wind teams to align operational workflows with customer-centricity
Use Lean methodologies to map and eliminate friction points in the customer journey
Serve as the primary contact for the Enterprise CX Leader
Maintain alignment with EDGE strategic decisions, standardized tools, and enterprise CX policies
Foster a customer-first culture and lead internal communication campaigns about CX initiatives

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Engineering, or a related discipline
8+ years of progressive experience in Customer Experience, Voice of Customer (VoC) programs, or Customer Operations within energy, industrial, or technology sectors
Experience managing NPS/CSAT programs with demonstrated success in improving scores through structured action planning
Strong analytical skills with the ability to synthesize complex data into clear, actionable business recommendations
Experience leading cross-functional teams in a matrixed organization
Expertise in Lean or continuous improvement frameworks to streamline customer touchpoints
Ability to drive change without direct authority, navigating complex stakeholder environments
Exceptional ability to present CX findings to senior leadership and articulate the ROI of customer loyalty
Commitment to the One GE Vernova philosophy
Comfortable challenging the status quo and navigating ambiguity associated with large-scale cultural change
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Competitive compensation
Professional development
Medical coverage
Dental coverage
Vision coverage
Prescription drug coverage
Health Coach from GE Vernova
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Relocation assistance