Customer Experience Segment Leader – Wind

GE Vernova

. Serve as the primary customer experience advocate within GE Vernova’s Wind business .

Posted 11/4/2026full-timeRemote • New York • United StatesSenior💰 $128,400 - $213,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience management, utilizing NPS and CSAT programs to drive improvement initiatives. Proficient in Lean methodologies and capable of leading cross-functional teams to foster a customer-first culture.

Highest-signal resume keywords

Customer Experience ManagementNPS/CSAT Program ManagementLean MethodologiesCross-Functional Team LeadershipData Analysis and Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceVoice of Customer (VoC)Data AnalysisContinuous ImprovementAction PlanningRoot Cause AnalysisFeedback Collection MethodologiesCustomer Journey MappingHoshin KanriOperational Workflow Alignment

Soft Skills

Analytical SkillsChange ManagementCommunication SkillsStakeholder ManagementCultural Change Navigation

Industry Keywords

Energy SectorIndustrial SectorTechnology SectorCustomer-CentricityCustomer LoyaltyEnterprise CX StandardsFeedback Action PlansCustomer Improvement InitiativesOne GE Vernova PhilosophyMatrixed Organization

About the role

Key responsibilities & impact

Serve as the primary customer experience advocate within GE Vernova’s Wind business
Execute enterprise-wide CX standards established by the EDGE organization
Drive localized accountability and continuous improvement
Bridge the enterprise EDGE customer solutions team and the Wind business
Apply One GE Vernova CX protocols, feedback collection methodologies, and reporting cadences
Participate in the Hoshin Kanri process for the Wind business
Integrate CX goals, NPS targets, and customer improvement initiatives into the Wind roadmap
Analyze Wind-specific NPS and CSAT data to identify moments of truth and customer sentiment drivers
Translate customer insights into targeted improvement initiatives with Wind leadership
Establish a cross-functional CX operating rhythm and hold business unit leaders accountable for feedback action plans
Design and manage a closed-loop feedback process, including root cause analysis and documented recovery plans
Align operational workflows with customer-centricity and feedback
Use Lean methodologies to map and eliminate customer journey friction points
Act as the primary liaison to the Enterprise CX Leader
Maintain alignment with enterprise CX decisions, tools, and policies
Foster a customer-first culture and lead internal communication campaigns

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Engineering, or a related discipline
8+ years of progressive experience in Customer Experience, Voice of Customer (VoC) programs, or Customer Operations within energy, industrial, or technology sectors
Experience managing NPS/CSAT programs with demonstrated success in improving scores through structured action planning
Strong analytical skills with the ability to synthesize complex data into clear, actionable business recommendations
Experience leading cross-functional teams in a matrixed organization
Expertise in Lean or continuous improvement frameworks
Ability to drive change without direct authority and navigate complex stakeholder environments
Exceptional ability to present CX findings to senior leadership and articulate the ROI of customer loyalty
Commitment to the One GE Vernova philosophy
Ability to challenge the status quo and navigate ambiguity associated with large-scale cultural change
Legally authorized to work in the United States

Benefits

Comp & perks

Professional development opportunities
Competitive compensation
Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach access
Employee Assistance Program
GE Vernova Retirement Savings Plan
401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Relocation assistance