Customer Services Management Leader – PV, BESS

GE Vernova

. Lead a team of customer fleet managers .

Posted 10/21/2026full-timeRemote • United StatesSenior💰 $114,100 - $190,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer management, team leadership, and project execution within the solar and storage solutions sector. Proven ability to drive performance metrics, manage critical customer accounts, and ensure compliance with safety and quality standards.

Highest-signal resume keywords

Customer Management ExperienceTeam LeadershipSolar Power Plant ExperienceSix Sigma Quality Lean ExperienceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance Metrics ManagementOrder ManagementContract ComplianceRisk ManagementTechnical Issue ResolutionService Order ManagementBudget ManagementCustomer Satisfaction StrategiesDiversity and Inclusion Promotion

Soft Skills

Interpersonal SkillsInfluence SkillsCommunication SkillsCollaboration SkillsTeam Prioritization

Tools & Technologies

GE Solar ProductsBESS ProductsService Management ToolsOrder Management SystemsQuality Management Systems

Industry Keywords

Solar PowerBESSFleet ManagementWarranty ManagementCustomer SatisfactionSafety StandardsQuality StandardsMulticultural Team LeadershipEngineering DegreeBusiness Degree

About the role

Key responsibilities & impact

Lead a team of customer fleet managers
Report to the Solar and Storage Solutions Projects & Services Leader for the North America Region of the GE PCS business
Manage multiple post-COD customer accounts, including mid- and upper-level customer representatives
Drive key performance metrics for the SSS fleet to acceptable ranges for all customers
Oversee critical customer warranty obligations, spare parts, and service orders
Lead the fleet management team on critical issues
Work with the NAM resource leader on warranty and service resource strategies
Oversee resolution of critical technical issues by collaborating with GE engineering
Set team priorities based on business-level priorities
Drive customer satisfaction through communication, order management, contract compliance, and delivery against safety, quality, and delivery expectations
Manage order plans, safety, quality, schedule, cost, margin, cash flow, and risks
Communicate goals, deliverables, strategies, risks, and opportunities internally within GE
Collaborate with internal GE functions and business entities to manage service orders and activities
Protect GE's reputation and technology in the marketplace
Promote a diverse and inclusive work environment focused on project and service management excellence

Requirements

What you’ll need

Bachelor's degree in engineering, business, or a related field OR minimum 10 years of professional experience relevant to the role
Minimum 5 years of customer management experience or relevant professional experience
GE experience preferred
Proven track record of leading multicultural teams
Strong interpersonal and influence skills
Work from home and based in the United States
Up to 30% travel required
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable
Solar power plant/BESS power plant sales, design, procurement, construction, operations, maintenance, and/or service experience desired
Working knowledge of GE Solar/BESS product sales, manufacturing, testing, and service processes desired
Prior Six Sigma Quality Lean experience desired

Benefits

Comp & perks

Competitive compensation
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, including a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Relocation assistance is not provided