Enterprise Customer Quality Leader – Europe/Asia

GE Vernova

. Lead the customer quality strategy for GE Vernova's Strategic Account portfolio .

Posted 10/21/2026full-timeRemote • United Kingdom, SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer quality strategies and initiatives, utilizing Lean Six Sigma methodologies to drive continuous improvement and operational excellence. Capable of integrating customer insights into actionable enterprise strategies while fostering collaboration across diverse teams.

Highest-signal resume keywords

Lean Six Sigma Black BeltCustomer Experience ManagementKPI DevelopmentQuality Transformation InitiativesExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality SystemsCorrective Action MethodologiesDashboard GovernanceScorecard ConstructionAnalytical CapabilitiesCustomer Analytics SystemsEnterprise Performance DashboardsContinuous Improvement ToolsStrategic Account ReviewsCustomer Health Scorecards

Soft Skills

Influencing SkillsEffective CommunicationCollaborative LeadershipData-Driven Decision MakingCustomer-Obsessed Mindset

Tools & Technologies

Digital Reporting PlatformsExecutive DashboardsCustomer Feedback SystemsBalanced ScorecardsOperational Effectiveness Tools

Certifications & Qualifications

Lean Six Sigma Black BeltMaster Black Belt

Industry Keywords

Power GenerationEnergyIndustrial ManufacturingService OrganizationsCustomer Satisfaction Programs

About the role

Key responsibilities & impact

Lead the customer quality strategy for GE Vernova's Strategic Account portfolio
Serve as the enterprise focal point for customer quality performance and customer satisfaction
Represent the Voice of the Customer in executive reviews, operating mechanisms, and strategic planning discussions
Develop and drive enterprise standard work for customer quality governance
Design, deploy, and sustain balanced customer health scorecards across strategic accounts
Establish governance for customer quality metrics, including Major & Reputational Events, Cost of Poor Quality (COPQ), NPS & Customer Experience, action closure effectiveness, and customer-specific critical-to-quality measures
Maintain executive dashboards and account health reporting systems to identify emerging risks and improvement opportunities
Integrate NPS, customer feedback, strategic account reviews, and direct customer input into improvement initiatives
Identify systemic customer pain points and drive enterprise corrective actions
Coordinate closed-loop processes to ensure customer concerns are addressed, monitored, and resolved
Support customer recovery efforts for high-risk and strategically important accounts
Facilitate regular quality reviews with Strategic Account Executives and business leaders
Provide executive-level customer quality insights and risk assessments
Establish escalation processes for customer quality concerns crossing multiple businesses and functions
Support leadership decision-making through integrated customer quality narratives and analytics
Lead enterprise Kaizen initiatives focused on customer experience, quality performance, and operational effectiveness
Utilize Lean methodologies and structured problem-solving tools to eliminate recurring issues
Drive implementation of standard work and sustainable operating mechanisms across the organization
Promote a culture of customer-centric continuous improvement
Champion deployment of GE Vernova's Zero Defect Framework
Partner with Quality Councils, Country Councils, and Business Quality organizations to ensure consistent implementation
Drive preventive quality strategies that reduce customer-facing defects and operational failures
Support enterprise quality transformation initiatives
Coordinate actions across Commercial, Services, Operations, Engineering, Sourcing, and Quality teams
Align customer quality priorities with business unit execution plans
Facilitate collaboration across organizational boundaries to improve customer outcomes
Ensure lessons learned are replicated across accounts, regions, and businesses

Requirements

What you’ll need

Bachelor’s degree in engineering, Quality, Operations, Business, or related discipline
Major leadership experience in Quality, Operations, Customer Experience, Commercial Excellence, or Continuous Improvement
Experience leading enterprise-wide initiatives across multiple business units
Strong analytical capabilities, including KPI development, scorecard construction, and dashboard governance
Experience facilitating executive-level discussions and influencing senior leadership decisions
Working knowledge of quality systems, corrective action methodologies, and continuous improvement tools
Lean Six Sigma Black Belt or Master Black Belt
Experience within power generation, energy, industrial manufacturing, or service organizations
Experience managing enterprise customer satisfaction and NPS programs
Experience leading global, cross-functional quality transformation initiatives
Familiarity with digital reporting platforms, customer analytics systems, and enterprise performance dashboards
Strategic thinker capable of translating customer insights into enterprise action
Strong executive presence and influencing skills
Customer-obsessed mindset with an unwavering focus on building trust and loyalty
Proven ability to lead through influence without direct authority
Skilled facilitator capable of aligning diverse stakeholders around common objectives
Data-driven decision maker who balances analytics with practical business judgment
Passion for continuous improvement and operational excellence
Effective communicator able to simplify complex issues for executive audiences
Bias for action with strong follow-through and accountability
Collaborative leader who builds partnerships across businesses, functions, and regions

Benefits

Comp & perks

Remote position
Relocation assistance not provided