Lead Monitoring & Diagnostics Technical Support Specialist

GE Vernova

. Provide ongoing technical support and daily case management by phone, email, and other communication methods .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $89,300 - $148,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and case management, with a strong focus on problem-solving and customer relationship management. Proficient in using tools like Salesforce.com, ServiceMax, and SAP to maintain records and drive resolution of complex technical issues.

Highest-signal resume keywords

GE Vernova Monitoring And DiagnosticsTechnical SupportCross-Functional Team CollaborationAnalytical Problem-SolvingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportMonitoring And DiagnosticsCase ManagementEquipment SetupDocumentation Preparation

Soft Skills

Exceptional Communication SkillsTime ManagementConsensus BuildingAbility To Work Under Pressure

Tools & Technologies

Salesforce.comServiceMaxSAP

Industry Keywords

Engineering DegreeTechnologist DiplomaOn-Call SupportCustomer-Specific Situations

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Provide ongoing technical support and daily case management by phone, email, and other communication methods
Investigate technical problems and reproduce issues as required
Interface with Product Line groups to drive customer issues to timely closure
Provide recommendations for repairs, upgrades, and part replacements
Maintain accurate records in quality management, customer relationship management, and ERP tools including Salesforce.com, ServiceMax, and SAP
Identify training opportunities and own self-development and training of others
Monitor and report cases escalated through the GA Non-conformance (ACT) process
Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes
Maintain status records and update critical case reports for open tier 1 and 2 support cases
Own follow-through and resolution of tier 3 and 4 cases with the local team or product line
Participate in product line meetings to present, update, and drive resolution for open cases
Schedule, lead, and prepare customer case summaries and metric reports for regular customer reviews
Own the technical relationship with customers from case creation through successful conclusion

Requirements

What you’ll need

Engineering degree or Technologist Diploma and/or related work experience
Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics
Very good knowledge of GE Vernova Monitoring and Diagnostics devices
Ability to set up equipment and reproduce customer-reported issues
Flexibility to work on-call, after hours support, or modified hours to support customer-specific situations
Exceptional written/verbal communication skills
Ability to develop strong product knowledge rapidly
Experience working on complex technical issues with cross-functional teams
Exceptional analytical, problem-solving, and time-management skills
Ability to build consensus across cross-functional teams
Ability to prioritize and handle multiple assignments while meeting deadlines
Ability to work well under pressure with customers and all levels of staff
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Relocation assistance not provided