Lead Optical Technical Support Specialist – Trainer

GE Vernova

. Provide advanced Level 2 post-sales support for Lentronics optical products, including SONET/SDH, MPLS-TP multiplexers, and network management systems .

Posted 10/8/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for optical communication systems, including SONET/SDH and MPLS-TP, while effectively delivering global training programs tailored to diverse audiences. Possesses strong problem-solving and communication skills to engage with customers and internal teams.

Highest-signal resume keywords

Optical Communications SystemsSONET/SDHMPLS-TPCCNA/CCNP CertificationTechnical Training Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportField ServiceCustomer TrainingSystem AnalysisRoot Cause InvestigationNetwork Management SystemsTCP/IP NetworkingEthernetTraining Material DevelopmentTroubleshooting Techniques

Soft Skills

Problem-SolvingAnalytical SkillsInterpersonal SkillsCustomer EngagementCommunication Skills

Certifications & Qualifications

CCNACCNP

Industry Keywords

TelecommunicationsIndustrial NetworkingOptical ProductsCustomer SupportGlobal Training Programs

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide advanced Level 2 post-sales support for Lentronics optical products, including SONET/SDH, MPLS-TP multiplexers, and network management systems
Collaborate internally and externally to investigate, reproduce, and resolve complex technical issues
Lead detailed system analysis and root cause investigations
Partner with Product Line, Engineering, and Quality teams to deliver fast and accurate technical solutions
Support Sales and Commercial teams on technical queries and design recommendations
Participate in 24/7 rotational coverage for priority customer issues as part of the North American Support team
Develop, deliver, and continuously improve customer, partner, and internal training programs for Lentronics optical solutions
Conduct in-person and virtual training sessions globally for utilities, industrial, and critical infrastructure clients
Tailor course content to regional needs, customer applications, and emerging technologies
Maintain and update training materials, technical documentation, and knowledge base content
Provide mentorship and skill development to internal engineers and trainers worldwide
Represent GE Vernova at user groups, tradeshows, and global training events
Demonstrate system configurations and troubleshooting techniques

Requirements

What you’ll need

Bachelor’s Degree or Technical Diploma in Electrical Engineering, Computer Science, or related technical field
Minimum 3–5 years of experience in Technical Support, Field Service, or Customer Training within telecommunications or industrial networking
Strong knowledge of optical communications systems, including SONET/SDH, MPLS-TP, Ethernet, and TCP/IP networking
Availability to participate in after-hours technical support rotations when required
CCNA/CCNP or equivalent networking certifications
Proven experience designing or facilitating global training programs
Strong problem-solving, analytical, and interpersonal skills
Ability to work independently and manage multiple priorities effectively
Customer-first mindset with the ability to adapt communication to technical and non-technical audiences
Demonstrated experience delivering technical training to customers or partners in a global context
Excellent communication, presentation, and customer engagement skills
Ability and willingness to travel regionally and internationally, typically one week at a time and occasionally longer

Benefits

Comp & perks

Relocation Assistance Provided: No
Remote work arrangement
Opportunity to participate in global training events, user groups, and tradeshows
Opportunity to mentor and develop skills of internal engineers and trainers worldwide