Lead Services Specialist – Customer Contract Management

GE Vernova

. Provide pre- and post-contract support, including contract administration, terms and conditions, claims management, risk modeling, and contract estimating for tenders and project reviews .

Posted 9/23/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management within the Electrical sector, leveraging analytical thinking and technical knowledge to drive profitability and customer satisfaction. Proficient in leading projects and teams while fostering collaboration and effective communication across diverse stakeholders.

Highest-signal resume keywords

Customer Contract ManagementLEAN/Six Sigma TechniquesProject LeadershipFluency in French, English, and ArabicAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract AdministrationClaims ManagementRisk ModelingContract EstimatingSales Campaign SupportService Agreement ManagementTime-and-Material Program ManagementTechnical KnowledgeManufacturing Process SolutionsPerformance Development

Soft Skills

CollaborativeCustomer-FocusedClear CommunicationInfluential LeadershipContinuous Learning

Industry Keywords

Electrical SectorMatrixed OrganizationCustomer SatisfactionProfitability ManagementHoshin Kanri

About the role

Key responsibilities & impact

Provide pre- and post-contract support, including contract administration, terms and conditions, claims management, risk modeling, and contract estimating for tenders and project reviews
Support departmental operations and execute professional activities with some autonomy within established policies for Oumache
Manage profitability and customer satisfaction for assigned contracts
Provide service agreement and time-and-material program management
Assist in sales campaigns for new contracts and proposals
Ensure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with customer service, parts and transactional services, field service, repair service, and other teams
Act as liaison between internal organizations and customers for assigned contracts
Manage people directly, including staffing and performance development
Execute policy and strategy using technical knowledge, analytical thinking, and technical experience
Propose solutions for complicated manufacturing processes with technical variety and/or interdependent production cycles
Serve as a resource for less-experienced colleagues
Lead small projects with low risks and resource requirements
Explain information and develop skills to bring team members to consensus
Convey performance expectations and handle sensitive issues

Requirements

What you’ll need

Bachelors degree in Electrical, mechanical engineer or related field
Minimum 3 years of experience in customer contract management in the Electrical sector, or minimum 5 years as Resident Engineer with local clients
Fluency in French, English and Arabic
Travel frequency 30%
Highly collaborative with demonstrated capability for driving change
Demonstrated capability in leading through influence in a matrixed global organization
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Experience interfacing with customers
Customer-focused with clear, concise written and oral communications to the appropriate level
Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
Humble, open, collaborative, and continuously learning

Benefits

Comp & perks

Remote position
Relocation Assistance Provided: No