Lead Services Specialist – Customer Contract Management

GE Vernova

. Provides pre and post contract support, including contract administration, terms & conditions, claims management, risk modeling, and contract estimating for tenders and project reviews .

Posted 9/23/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management within the Electrical sector, with a strong focus on profitability and customer satisfaction. Proficient in leading projects, managing service agreements, and utilizing LEAN/Six Sigma techniques to drive operational efficiency.

Highest-signal resume keywords

Customer Contract ManagementLEAN/Six Sigma TechniquesProject LeadershipFluency in French, English, and ArabicProblem Analysis and Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract AdministrationClaims ManagementRisk ModelingContract EstimatingService Agreement ManagementTime and Material Program ManagementSales Campaign SupportCustomer Issue ResolutionPerformance DevelopmentProject Management

Soft Skills

Highly CollaborativeDriving ChangeLeading Through InfluenceCustomer-Focused CommunicationContinuous Learning

Industry Keywords

Electrical SectorMatrixed OrganizationHoshin KanriCustomer SatisfactionProfitability

About the role

Key responsibilities & impact

Provides pre and post contract support, including contract administration, terms & conditions, claims management, risk modeling, and contract estimating for tenders and project reviews
Supports departmental operations and executes professional activities with some autonomy within established policies for Oumache
Responsible for the profitability and customer satisfaction for assigned contracts
Provides service agreement and time and material program management
Assists in sales campaigns for new contracts and proposals
Ensures timely resolution of customer issues and customer satisfaction for assigned contracts
Interacts with customer service, parts & transactional services, field service, repair service and other teams
Acts as liaison between internal organizations and customers for assigned contracts
Manages staffing and performance development
Leads small projects and supports team consensus and performance expectations

Requirements

What you’ll need

Bachelors degree in Electrical, mechanical engineer or related field
Minimum 3 years of experience in customer contract management in the Electrical sector, or minimum 5 years as Resident Engineer with local clients
Fluency in French, English and Arabic
Travel frequency 30%
Highly collaborative with demonstrated capability for driving change
Demonstrated capability in leading through influence in a matrixed global organization
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Experience interfacing with customers
Customer-focused with clear, concise written and oral communications to the appropriate level
Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
Humble, open, collaborative, and continuously learning

Benefits

Comp & perks

Relocation Assistance Provided: No