Lead Services Specialist – Flow Parts Lead

GE Vernova

. Serve as the primary customer service contact for external customers purchasing wind farm components .

Posted 9/21/2026full-timeUnited StatesSenior💰 $91,400 - $152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order management within the manufacturing and renewable energy sectors, with a strong focus on logistics coordination, order accuracy, and cross-functional collaboration. Proficient in utilizing ERP and CRM systems to enhance order fulfillment processes and customer satisfaction.

Highest-signal resume keywords

Customer Service ManagementOrder ManagementLogistics CoordinationERP/CRM ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentData AnalysisOrder-to-Cash ProcessesInventory ManagementProduction PlanningAttention to DetailTime ManagementB2B Customer OrdersCompliance StandardsShipping Documentation

Soft Skills

Organizational SkillsCommunication SkillsCollaboration SkillsFollow-Through Skills

Tools & Technologies

Microsoft OfficeExcelOutlookERP SystemsSAPOracleMicrosoft DynamicsPower BITableau

Industry Keywords

Wind EnergyIndustrial EquipmentRenewable EnergySupply Chain OperationsManufacturing

Tech Stack

Tools & technologies

ERPOracleTableau

About the role

Key responsibilities & impact

Serve as the primary customer service contact for external customers purchasing wind farm components
Receive, review, and process customer purchase orders
Validate part numbers, quantities, pricing, delivery dates, shipping requirements, and customer-specific requirements
Coordinate with internal teams to establish production and delivery commitments
Monitor orders through fulfillment and proactively communicate status updates, delays, changes, and risks
Coordinate shipment planning and delivery with Logistics, Warehousing, and transportation providers
Track order milestones and ensure customer commitments are met
Investigate and resolve order discrepancies, shortages, delivery issues, damaged shipments, and fulfillment concerns
Coordinate customer requests, changes, expedited orders, cancellations, and exceptions with Sales and Account Management
Maintain accurate customer and order information in ERP/CRM systems
Provide order acknowledgments, confirmations, shipment information, tracking details, and required documentation
Partner with Finance on invoicing, credits, payment issues, and order-to-cash matters
Coordinate resolution of quality or warranty-related customer issues with Quality and technical teams
Identify recurring fulfillment issues and recommend process improvements
Maintain organized records of customer communications, order changes, and fulfillment activities
Support reporting and analysis of order backlog, on-time delivery, open issues, and fulfillment metrics
Perform other customer order fulfillment and service duties as assigned

Requirements

What you’ll need

Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in a customer service/parts fulfillment role
Minimum of 5 years of experience in customer service, order management, customer fulfillment, logistics, supply chain, or a related field
Ability and willingness to travel 10% domestically
Strong organizational and time-management skills
Excellent written and verbal communication skills
Strong attention to detail and commitment to order accuracy
Ability to work effectively across Sales, Operations, Supply Chain, Manufacturing, Logistics, and other functional teams
Proficiency with Microsoft Office, particularly Excel and Outlook
Experience with an ERP, CRM, or order management system
Strong problem-solving and follow-through skills
Ability to work effectively in a fast-paced manufacturing or industrial environment
Experience supporting customers in manufacturing, industrial equipment, energy, renewable energy, or a similar industry
Experience with wind energy, wind turbine components, or other large industrial components
Experience managing B2B customer orders and purchase orders
Familiarity with logistics, transportation, inventory management, and production planning
Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms
Understanding of order-to-cash processes and supply chain operations
Advanced proficiency in data visualization tools such as Power BI or Tableau
Compliance with international trade, export/import, and hazardous material shipping documentation standards
Adherence to EHS policies and procedures
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach access, including a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Relocation assistance