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Lead Technical Support Specialist
GE Vernova. Provide advanced diagnostics for GE Vernova control systems via secure remote connectivity .
Posted 9/25/2026full-timeRemote • Colorado • United StatesSenior💰 $91,400 - $152,200 per yearWebsite
Tech Stack
Tools & technologiesCyber SecurityTCP/IP
About the role
Key responsibilities & impact- Provide advanced diagnostics for GE Vernova control systems via secure remote connectivity
- Use the Remote Service Gateway to analyze live HMI data and resolve high-complexity issues for RDS and TSA contracts
- Serve as a trusted technical interface for global customers and regional teams
- Deliver clear operational guidance during high-urgency events
- Own individual case metrics and KPIs in line with global 24/7 responsiveness standards
- Own and refine technical documentation and Work Instructions
- Identify and implement Lean improvements to increase remote resolution velocity
- Facilitate knowledge sharing and provide peer-to-peer coaching
- Serve as a technical conduit between Remote Diagnostic Services and M&D, Engineering, and Commercial functions
Requirements
What you’ll need- Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution
- Minimum of 5 years of professional experience in power generation control systems
- Hands-on experience with GE Vernova MKVIe Controls, EX2100e/EX2100 excitation systems, and LS2100e/LS2100 static starter systems
- Proven experience troubleshooting complex control system issues in remote support environments
- Ability to participate in a global coverage rotation supporting 24/7 service delivery
- Background in heavy-duty gas and steam operations, HMI, networking, and generator protection
- Proficiency with diagnostic tools and secure remote connectivity, such as RSG
- Demonstrated success identifying process gaps and implementing technical Work Instructions or diagnostic improvements
- Experience working within a global matrix organization
- Familiarity with Modbus, OPC, TCP/IP, and cybersecurity standards
- Must be legally authorized to work in the United States
- Successful completion of a drug screen, as applicable
Benefits
Comp & perks- Discretionary annual bonus
- Medical, dental, vision, and prescription drug coverage
- Health Coach, a 24/7 nurse-based resource
- Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
- Professional development opportunities
- Relocation assistance not provided