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Learning Operations & Systems Specialist
GE Vernova. Champion continuous improvement for the LMS ecosystem .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Learning Management Systems (LMS) administration, particularly with SAP SuccessFactors and Workday Learn, while driving continuous improvement and process optimization initiatives. Proven ability to manage complex projects, analyze data, and mentor team members in a multi-entity corporate environment.
Highest-signal resume keywords
LMS AdministrationSAP SuccessFactorsWorkday LearnLEAN MethodologiesData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems ManagementProject ImplementationData ValidationKPI DevelopmentGovernance Audits
Soft Skills
Analytical SkillsProblem ResolutionMentoringCommunicationProactive Leadership
Tools & Technologies
Microsoft Office SuiteServiceNowServiceCloudWorkday Case
Industry Keywords
Continuous ImprovementTraining OperationsData IntegrityCross-Functional InitiativesStakeholder Engagement
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Champion continuous improvement for the LMS ecosystem
- Oversee system configuration and data integrity
- Lead standardized processes optimizing course deployment and strengthening safety and compliance
- Serve as subject matter expert for SuccessFactors and Workday Learn
- Troubleshoot complex integration issues during system migrations
- Manage, prioritize, and provide quality oversight for contract workers
- Ensure support tasks are completed accurately within defined SLAs and organizational standards
- Partner with One Field Services stakeholders on learning technology and training implementation
- Drive tactical and transformative projects using Lean methodologies
- Lead cross-functional initiatives to streamline the learning lifecycle
- Lead system upgrade projects involving data analysis, reporting, data validation, and advisory services
- Develop and maintain KPIs and scorecards
- Identify process improvements and conduct governance-adherence audits
- Escalate and resolve complex support issues with global stakeholders, IT, HR, and helpdesk teams
- Create and maintain standard work reference materials and support articles
- Provide functional coaching and mentorship to team members
Requirements
What you’ll need- Bachelor’s Degree in Information Technology, Human Resources, Business, or related field, or equivalent practical experience
- 7+ years of experience in training/learning operations, with a strong focus on systems management
- Advanced, hands-on experience administering multiple enterprise LMS platforms, specifically SAP SuccessFactors and Workday Learn
- Proven track record of managing large data sets and complex project implementations
- Demonstrated experience in mentoring or overseeing the work of others, including contractors
- High level of analytical and problem-resolution skills, with the ability to handle ambiguity and pressure-filled, time-sensitive situations
- Strong English proficiency and ability to articulate technical concepts to global audiences
- Experience in a complex, multi-entity corporate structure
- Expertise in LEAN or process transformation initiatives
- Advanced proficiency in Microsoft Office Suite (Excel/PowerPoint/Word)
- Experience with ServiceNow, ServiceCloud, Workday Case, or comparable enterprise ticketing/work-flow platforms
- Proactive, self-directed professional able to set action plans and hold others accountable for quality and delivery
Benefits
Comp & perks- Remote position
- Relocation assistance not provided