Parts Services Specialist

GE Vernova

. Process customer quotations and orders for the Boiler Parts Customer Service Team in the Americas Region .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,400 - $108,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by processing quotations and orders efficiently while maintaining effective communication with customers and internal teams. Proficient in managing multiple tasks and utilizing software tools like SAP and Tableau to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ManagementQuotation DevelopmentSAP Software KnowledgeTableau Report ReviewInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quotation DevelopmentOrder ProcessingProcess ImprovementMarket Pricing KnowledgeIncoterms Expertise

Soft Skills

Interpersonal SkillsCustomer FocusOrganizational SkillsMultitasking AbilityCommunication Skills

Tools & Technologies

SAP SoftwareMS Office ProgramsTableau

Industry Keywords

Boiler PartsCustomer ServiceLean MindsetEmergency ShipmentsSales Techniques

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Process customer quotations and orders for the Boiler Parts Customer Service Team in the Americas Region
Review customer requests, understand customer needs, and define scope with internal team members
Suggest process improvement ideas and promote a lean mindset
Review Tableau reports to ensure the team meets business operating plans
Lead team members during execution and provide training to new hires
Assist the People Leader with projects
Develop quotations and proposals using established processes and procedures
Execute orders by managing milestones and facilitating communication among suppliers, product lines, and customer contacts
Follow projects through to completion and identify purchase-order red flags
Handle multiple customer requirements and select appropriate communication methods
Gain cooperation from other teams to fulfill customer requirements
Provide quotes and process orders promptly
Classify and assign work to the appropriate product segment
Prioritize work to meet deadlines
Serve as the day-to-day customer point of contact
Resolve invoice disputes, material returns, NCRs, and customer complaints
Expedite emergency shipments and check order status
Follow up on open sales opportunities and provide competitive feedback
Use accepted sales techniques to persuade customers
Build rapport with customers and travel to customer sites as needed

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college, or high school diploma/GED with at least 4 years of experience in Services
Legally authorized to work in the United States
Restricted to U.S. persons due to access to export-controlled technology
Proof of U.S. person status required prior to employment
Successful completion of a drug screen, as applicable
Strong interpersonal, customer focus, communication, and organizational skills
Ability to multitask in a fast-paced environment
Experience with MS Office programs
Aptitude to learn additional software packages
Knowledge of SAP software preferred
Advanced experience with Incoterms and market pricing
Foreign language skills
Ability to review Tableau reports
Ability to travel to customer sites

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach access
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development and continued on-the-job learning opportunities
Relocation assistance not provided