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Renewals Account Manager – RAM Ops
GE Vernova. Own end-to-end renewal management for a defined ARR portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex B2B software or SaaS renewal portfolios, ensuring high data integrity within ERP and SFDC/CPQ systems. Capable of translating complex data into actionable insights while leveraging emerging technologies like GenAI to enhance operational productivity.
Highest-signal resume keywords
Renewal ManagementData Quality InitiativesQuote-to-Cash LifecycleB2B Software/SaaS ExperienceSFDC/CPQ System Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal Rate ManagementForecast AccuracyData AnalysisPortfolio ManagementGRR ManagementOperational CoordinationLifecycle ReviewsData StewardshipProcess StreamliningDashboard Creation
Soft Skills
Stakeholder CommunicationTeam AlignmentCustomer EngagementRisk MitigationCollaboration
Tools & Technologies
SFDCERP SystemsGenAI ToolsRAM DashboardsData Quality Standards
Industry Keywords
B2BSaaSARRRenewalsChurn ManagementRevenue OperationsCustomer Success ManagementSales CoordinationOperational ProductivityData Integrity
Tech Stack
Tools & technologiesERPSFDC
About the role
Key responsibilities & impact- Own end-to-end renewal management for a defined ARR portfolio
- Drive proactive renewal engagement using standardized tiered cadences
- Manage portfolio-level GRR, renewal rate, and forecast accuracy
- Identify renewal risks and orchestrate mitigation plans with Sales and CSM
- Act as the primary renewal contact for customers and sales
- Position renewals as strategic lifecycle conversations
- Support lifecycle reviews and QBRs for strategic and at-risk accounts
- Collaborate with Sales, Customer Success, Channel Management, Renewals O2C, and Finance
- Identify expansion signals and coordinate handoffs to Sales or Channel Managers
- Drive SFDC data quality and renewals data accuracy
- Consolidate renewals data into a single pipeline view
- Build and maintain RAM dashboards covering GRR, churn, renewal pipeline, forecast accuracy, and tier coverage
- Partner with RevOps and Finance on ARR forecasts and portfolio insights
- Act as RAM data steward for fields, definitions, reports, and data quality standards
- Support the Quote-to-Cash transition with ERP and SFDC/CPQ process knowledge
- Drive data quality initiatives toward targets above 95% accuracy
- Support the Director, RAM in operational coordination, team alignment, and stakeholder communication
- Act as delegate for the Director during absences
- Support onboarding of new RAM team members
- Maintain accurate renewal pipelines and forecasts in SFDC
- Ensure contracts, pricing logic, and renewal documentation are captured consistently
- Support a single source of truth for renewals and ARR reporting
- Use GenAI tools to improve productivity, insights, and customer communications
- Identify opportunities to streamline processes and improve the renewals playbook
Requirements
What you’ll need- Ability to manage complex, recurring revenue portfolios within a B2B software or SaaS environment
- Capability to navigate and optimize ERP and SFDC/CPQ systems to ensure high data integrity
- Understanding of the Quote-to-Cash (Q2C) lifecycle and its impact on ARR forecasting
- Expertise in translating complex data into actionable insights for diverse business stakeholders
- Interest in leveraging emerging technologies, including GenAI, to improve operational productivity
- A formal education and subsequent University Bachelor or Master’s degree in a relevant field are nice to have
- Professional experience and achievements valued in lieu of optional formal education
Benefits
Comp & perks- Permanent employment
- Flexible remote work arrangement
- Healthy work-life balance
- Performance-based rewards
- Wellbeing programs for employees and their families
- Continuous development and career growth opportunities
- Opportunities to move across teams and functions
- Support from people leaders and trusted mentors
- Inclusive work environment
- Equal opportunity and affirmative action employment