Senior Customer Service Manager

GE Vernova

. Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering assigned support services .

Posted 9/22/2026full-timeRemote • PeruSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project management skills with a focus on customer service and operational execution in the Power Generation market. Proficient in stakeholder management, problem-solving, and effective communication in both English and Spanish.

Highest-signal resume keywords

Project ManagementCustomer ServiceStakeholder ManagementPower Generation Market KnowledgeBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SkillsData AnalysisOperational Problem SolvingContract ManagementFacility ManagementPreventive MaintenanceField Services EngineeringQuality Resource DevelopmentMarket Differentiation KnowledgeBest Practices Application

Soft Skills

Leadership SkillsInterpersonal SkillsOrganizational SkillsCommunication SkillsConsensus Building

Certifications & Qualifications

Bachelor’s Degree in Engineering or Business

Industry Keywords

Gas Power ServicesCustomer-Site ServiceMaintenance ActivitiesRemedial MaintenanceProject ExecutionCommercial SkillsFinancial SkillsStakeholder Teams Management3rd Party Service ProvidersTechnical Support

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering assigned support services
Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations
Coordinate access to appropriate internal functions to support customers
Establish and maintain ongoing technical and business support for assigned customers
Develop specialized knowledge and serve as a best practice/quality resource
Contribute to strategy and policy development and ensure delivery within the area of responsibility
Apply knowledge of best practices, competition, and market differentiation
Make decisions and solve moderately complex operational, product management, manufacturing, technology, or engineering problems
Analyze data and provide recommendations using internal and limited external sources
Support colleagues with less experience and may lead small projects with moderate risks and resource requirements
Explain difficult or sensitive information and build consensus
Manage execution of Gas Power Services contractual and transactional projects in Peru
Coordinate resources and logistics for customer-site service and maintenance activities, including preventive and remedial maintenance, facility management, field services engineering, repairs, and refurbishments

Requirements

What you’ll need

Bachelor’s degree in engineering or business
Minimum of 10 years of experience in Customer face roles, Project management, preferably on Services activities
Strong leadership, financial and commercial skills
Experience presenting and managing stakeholder teams
Demonstrated communication & organizational skills
Solid experience on managing several stakeholders, including 3rd parties service providers, and functional roles
Knowledge on Power Generation market
Extensive experience managing execution of projects/contracts
Fluent English and Spanish
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills

Benefits

Comp & perks

Relocation Assistance Provided: No