Senior Field Service Manager – Defense

GE Vernova

. Serve as a core member of the Defense & Offshore leadership team .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $119,600 - $199,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Service Management within the Defense and Offshore sectors, with a strong focus on Sales & Operations Planning (S&OP), resource capacity management, and compliance with safety protocols. Proven ability to lead large teams in high-pressure environments while optimizing operational profitability and customer satisfaction.

Highest-signal resume keywords

Service Management ExperienceSales & Operations Planning (S&OP)Field Service Management (FSM) ToolsMarine Systems FamiliarityPeople Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ExecutionResource Capacity ManagementTechnical ScopingRisk AssessmentData Integrity ManagementSafety Protocol EnforcementLEAN PrinciplesContinuous Improvement MethodologiesLogistics NavigationContractual Compliance

Soft Skills

CollaborationLeadershipConflict MediationInfluencing StrategyCustomer Relationship Management

Tools & Technologies

ServiceMaxField Service Management (FSM) Tools

Certifications & Qualifications

Safety CertificationsSecurity Clearances

Industry Keywords

Defense SectorOffshore SectorMaritime SectorHeavily Regulated EnvironmentsIndustrial Power DistributionElectric Propulsion Architecture

About the role

Key responsibilities & impact

Serve as a core member of the Defense & Offshore leadership team
Influence regional business strategy through field-performance insights, risk identification, and service-growth opportunities
Support end-to-end execution of complex installation and commissioning (I&C) projects, warranty claims, and site interventions
Bridge field operations, program management, regional leadership, and digital/IT teams
Synchronize maintenance strategies with internal priorities, project milestones, contractual commitments, and resource availability
Navigate site-access and logistical constraints
Align field operations with contractual obligations and commercial milestones to support customer satisfaction and project profitability
Enforce safety protocols for offshore and maritime environments and ensure compliance with EHS and site-specific mandates
Manage field service engineering staff and ensure they are certified, equipped, and trained for offshore and restricted defense environments
Lead the Sales & Operations Planning (S&OP) process for the Field Service team
Balance emergency dispatch needs with long-term I&C schedules to maximize billable utilization
Partner with ITO and Sales teams to lead tendering for I&C proposals
Capture and price technical scope, logistics, and resource requirements to protect margins
Serve as the ServiceMax subject matter expert and advocate
Maintain accurate installed-base asset data, manage case lifecycles, and optimize dispatch workflows
Drive customer loyalty, operational profitability, and long-term service strategy

Requirements

What you’ll need

12+ years of service management experience in the Defense, Offshore, or Maritime sectors
6+ years of demonstrated experience leading teams of 50+ in remote or high-pressure environments
6+ years of experience operating as a key leader within a matrixed organization across Service, Sales, Finance, and Legal
3+ years of demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment
6+ years of familiarity with marine systems, industrial power distribution, and/or electric propulsion architecture
3+ years of experience working within heavily regulated environments such as naval defense, offshore oil & gas, or heavy industrial sectors
Ability to synthesize complex project schedules and resource data into a coherent capacity plan
Demonstrated collaboration with Sales/ITO teams to develop service proposals, including technical scoping, risk assessment, and resource planning
Strong expertise in ServiceMax or similar Field Service Management (FSM) tools
Proven experience managing Installed Base (IB) data integrity
Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols
Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space
Ability to obtain and maintain necessary security clearances for sensitive Defense projects
Prior people-management experience, including direct reports, performance reviews, hiring, and conflict mediation
Proven track record leading field service engineers, projects, or cross-functional technical initiatives with accountability for safety, schedule, quality, and cost
Experience with LEAN principles, daily management systems, and continuous improvement methodologies
Must be legally authorized to work in the United States
Successful completion of a drug screen, as applicable
Shortlisted candidates are subject to heightened security checks for client critical infrastructure

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development
Relocation assistance not provided