Senior Field Service Manager – Defense

GE Vernova

. Serve as a core member of the Defense & Offshore leadership team .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $119,600 - $199,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Service Management within the Defense and Offshore sectors, with a strong focus on leading teams, managing complex projects, and ensuring operational profitability. Proficient in utilizing ServiceMax for field service management and navigating regulatory environments while maintaining customer satisfaction and safety standards.

Highest-signal resume keywords

Service Management ExperienceField Service Management ToolsSales & Operations Planning (S&OP)Marine Systems KnowledgePeople Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementProject SchedulingResource Capacity ManagementField Service ExecutionSafety Protocol EnforcementLogistics CoordinationTechnical ScopingData Integrity ManagementLEAN PrinciplesContinuous Improvement Methodologies

Soft Skills

CollaborationLeadershipConflict MediationInfluencing StrategyCustomer Relationship Management

Tools & Technologies

ServiceMaxField Service Management Tools

Certifications & Qualifications

Security ClearanceSafety Certifications

Industry Keywords

Defense SectorOffshore SectorMaritime SectorHeavy IndustrialNaval DefenseOil & Gas

About the role

Key responsibilities & impact

Serve as a core member of the Defense & Offshore leadership team
Influence regional business strategy using field-performance insights, risk identification, and service-growth opportunities
Support end-to-end field service execution for complex Installation & Commissioning projects, warranty claims, and site interventions
Coordinate field operations, program management, regional leadership, and digital/IT teams
Align maintenance strategies and field execution with project milestones, contractual commitments, resource availability, and commercial milestones
Navigate site-access and logistical constraints while supporting customer satisfaction and project profitability
Enforce EHS and site-specific safety protocols for offshore and maritime environments
Manage field service engineering staff and ensure certification, equipment, and training readiness
Lead the Field Service team’s S&OP process and synchronize resource availability with the sales pipeline
Balance emergency dispatch needs with long-term I&C schedules to maximize billable utilization
Partner with ITO and Sales teams on I&C proposal tendering
Ensure technical scope, logistics, and resource requirements are accurately captured and priced to protect margins
Serve as the primary ServiceMax subject matter expert and advocate
Maintain accurate installed-base asset data, manage case lifecycles, and optimize dispatch workflows
Drive FSE utilization, operational profitability, customer loyalty, and long-term service strategy

Requirements

What you’ll need

12+ years of service management experience in the Defense, Offshore, or Maritime sectors
6+ years of experience leading teams of 50+ in remote or high-pressure environments
6+ years of experience operating as a key leader within a matrixed organization across Service, Sales, Finance, and Legal
3+ years of experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment
6+ years of familiarity with marine systems, industrial power distribution, and/or electric propulsion architecture
3+ years of experience in heavily regulated environments such as naval defense, offshore oil & gas, or heavy industrial sectors
Ability to synthesize complex project schedules and resource data into a coherent capacity plan
Demonstrated collaboration with Sales/ITO teams on service proposals, including technical scoping, risk assessment, and resource planning
Strong expertise in ServiceMax or similar Field Service Management tools
Proven experience managing Installed Base data integrity
Deep understanding of remote/offshore site logistics, travel, safety certifications, and site access protocols
Ability to navigate complex customer hierarchies and technical requirements in defense/government contracting
Ability to obtain and maintain necessary security clearances for sensitive Defense projects
Prior people-management experience, including direct reports, performance reviews, hiring, and conflict mediation
Proven track record leading field service engineers, projects, or cross-functional technical initiatives with accountability for safety, schedule, quality, and cost
Experience with LEAN principles, daily management systems, and continuous improvement methodologies
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable
Willingness and ability to pass heightened security checks for client critical-infrastructure work

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, including a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Relocation assistance not provided