Senior Services Manager – Contract Performance Management

GE Vernova

. Plan and coordinate activities on site of a larger project to fulfill customer orders according to financial/commercial parameters and ensure customer satisfaction.

Posted 10/27/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contract management, customer relationship management, and P&L oversight within the power plant field services sector. Proficient in leading teams, managing customer portfolios, and ensuring compliance with EHS regulatory requirements.

Highest-signal resume keywords

Contract ManagementP&L ResponsibilitiesLeadership of Large TeamsCustomer Service OrientationEHS Regulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract AdministrationProject Deliverables ManagementFinancial AnalysisTechnical SupportOutage ManagementService Agreement ManagementKPI Metrics ManagementNegotiation SkillsCustomer Interface ExperienceProcess Change Management

Soft Skills

Leadership SkillsInterpersonal SkillsCommunication SkillsInfluencing SkillsAbility to Work Under Pressure

Tools & Technologies

ServiceNowGE Network

Industry Keywords

Power Plant Field ServicesGas Turbine ExperienceCustomer Facing ExperienceEHS ProcessesCommercial Contractual Terms

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Plan and coordinate activities on site of a larger project to fulfill customer orders according to financial/commercial parameters and ensure customer satisfaction.
Oversee opportunities for Extra Work.
Own P&L responsibilities, including orders, sales, margin, and cash.
Own contract management and fulfillment, including project deliverables, terms and conditions, payment terms, obligations, responsibilities, LD and bonus structures.
Provide contract administration for assigned proposals and contracts, including customer interface, negotiations, preparation, and contract interpretation.
Provide service agreement, fixed price, and time and material program management.
Interact with customer service, parts and transactional services, field service, repair service, and other teams.
Function as liaison between internal and external organizations; own customer relationships and serve as the single point of contact.
Maintain CSA-related documentation, including insurance certificates.
Develop outage scope, communicate scope to OFS, obtain schedules and JCE, set policy 6 targets, drive productivity, plan parts, address order issues, plan repair scope, schedule repairs, and address repair issues in the GE network.
Manage customer portfolio P&L, growth, KPI metrics, customer strategy, and technical support.
Lead emergent/compelled outage resolution, place ServiceNow cases, communicate technical documents, and oversee warranty and commercial considerations.
Organize pre-outage, post-outage, and outage milestone meetings and guide lean outage workouts for major projects.
Provide information and support for implementing CM&U’s.
Respond to customer technical inquiries.
Ensure Quality and EHS oversight on work performed at assigned customer sites.
Coach and lead a team of Contract Performance Managers.

Requirements

What you’ll need

Bachelor's degree in related fields.
Minimum 7 years of experience in a technical and/or field services, operations, or Sales.
Proven years of knowledge and experience within power plant field services, customer facing, customer contract.
Proven experience on leading large teams.
Experience with Moroccan customers with Gas Turbine and power plant experience.
Fluency in English, Arabic and French.
Strong leadership and influencing skills including direct report management.
Operating knowledge of EHS regulatory requirements & GEV’s EHS processes.
Excellent interpersonal & leadership capabilities (training / presentation, communication).
Demonstrated ability to lead process change and manage multiple responsibilities to meet objectives.
Strong customer service orientation and extensive customer interface experience.
Ability to manage multiple priorities and tasks simultaneously.
Ability to work well under pressure, in a fast-paced environment.
Ability to work with customers meeting commercial contractual terms within the terms of the contract.
Strong oral and written communication skills.
Willingness to travel to customer sites.

Benefits

Comp & perks

Relocation Assistance Provided: No