Senior Services Manager – Contract Performance Management

GE Vernova

. Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across assigned support services .

Posted 10/2/2026full-timeVenezuelaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced customer service management and project management skills, with a strong ability to analyze and resolve problems while effectively communicating with diverse stakeholders. Possesses a technical background in Gas Turbines and financial, analytical, and strategic planning capabilities.

Highest-signal resume keywords

Advanced Customer Service ManagementProject Management SkillsAnalytical Problem SolvingStrong Oral And Written CommunicationTechnical Background In Gas Turbines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAnalytical ThinkingProblem ResolutionProgram ExecutionFinancial PlanningStrategic PlanningTechnical ExperienceCustomer Service ManagementDocumentationMarket Analysis

Soft Skills

Communication SkillsTeam Consensus BuildingSelf-StarterLeadershipPerformance Development

Certifications & Qualifications

Valid Permit To Work In Venezuela

Industry Keywords

Gas TurbinesManufacturing ProcessesProduction CyclesCustomer Support ServicesRegional Knowledge

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across assigned support services
Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations
Represent the direct access point to appropriate internal functions supporting the customer
Establish and maintain ongoing technical and business support for assigned customers
Manage staffing and performance development for direct reports
Execute policy and strategy using technical discipline, analytical thinking, and technical experience
Apply best practices and coordinate integration with other areas
Analyze competition and market differentiators
Propose solutions for complicated manufacturing processes and interdependent production cycles
Use internal and limited external sources to make decisions
Act as a resource for less experienced colleagues
Lead small, low-risk projects
Explain information and develop team consensus
Convey performance expectations and handle sensitive issues

Requirements

What you’ll need

Advanced experience in Services & Customer Service Management
Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience
Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Ability to travel to customer sites as needed
Ability to work across functions
Ability to work independently and be a self-starter
Financial, analytical, and strategic planning capabilities
Technical background and familiarity with Gas Turbines preferred
Valid permit to work in Venezuela
Experience with customers in the assigned region
Capability to relocate to Venezuela in the near term

Benefits

Comp & perks

Relocation Assistance Provided: Yes